Customer Service High School

Shamara S. Burton

Bridgeport, CT *****

(H) 203-***-**** (C ) 203-***-****– *******.*******@*****.***

Administration/Clerical Positions

PROFILE

I have a strong 8 year history in providing top notch customer service and collection services, in person and over the telephone,

promoting current product and marketing. I can successfully build rapport with prospective clients as well as maintaining the

current clients. I am a detail oriented person that’s put my client’s needs first. My passion is to help others get to the next step

and resolve issues and concerns. I am able to meet monthly deadline, as well as train others and maintain a professional

atmosphere.

EMPLOYMENT HISTORY

People’s United Bank 7/2013-Present

Customer Service

• Provide customer with service and product information

• Research required information using available resource

• Manage and resolve customer complaints

• Process forms and applications

• Identify and escalate priority issues

• Route calls to appropriate resource

• Document all call information according to standard operating procedures

Paul Laurence Dunbar Elementary School Bridgeport, CT 5/2013- 6/2013

Secretary (Temporary)

• Meet and interact with public and employees in routine situations which require tact, discretion and

courtesy

• Prepare letters, memoranda, reports, bulletins, handbooks, questionnaires, requisitions and other materials

from marginal notes, rough drafts, verbal instructions or dictating equipment.

• Gather and prepare appropriate attendance/accounting information

• Enroll and discharge students. Request records from prior schools, distribute school records.

• Provide a variety of clerical duties involving all but the most complex matters

• Answers telephone to provide information, take message, and transfer calls

Neopost USA, Milford, CT 3/2011 –11/2011

Rate Change Administrator/Collection Administrator (Temporary)

• Re-generate invoices for Dealers & Customers.

• Assist clients with lost and stolen report and assets recovery.

• Input client’s data information and high customer service issues.

• Met weekly deadline to submit invoices on write off spreadsheet

• Tracking shipment errors, changes, cancellations, damages and ordered expedites

• Entered escalated issues into ACE corm accordingly.

• Research customer accounts and business information.

• Responded to Dealers and Customer billing inquiries via e-mail.

Cablevision, Shelton, CT 11/2008 –01/ 2010

Associate Customer Relations Coordinator

• Provided outstanding customer service support to Optimum Voice Customers.

• Assisted approximately one hundred plus customers per day.

• Scheduled/Rescheduled trouble call appointments.

• Processed credit card & check payment via phone.

• Analyzed and resolved phone issues via phone.

• Explained International billing inquiries to local/International customers

• Managed incoming calls and relocating them appropriately.

Awards: Extreme Service Provider

Shamara S. Burton 2 of 2

Solectron/Flextronics, Trumbull, CT 10/ 2006 –09/ 2008

Customer Service/Technician

• Handled high call volume for local as well as international customers.

• Maintained and built a rapport with clients and potential clients.

• Offered front-line support in troubleshooting, configurations and customer education and repair.

• Entered and tacked customer account information and Fostered a team building and idea sharing

environment.

EDUCATION

Bullard Havens Technical School Bridgeport, CT – High School Diploma - 2002

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