Sales Customer Service

Hildie Vazquez

** ********* ******* - **********, *********** 06606-2431

Phone 954-***-****

HIGHLIGHTS OF QUALIFICATIONS

. 5+ years of Underwriting experience within a Fortune 200 company

. Strategic thinker, succinct communicator, hands-on professional with a

consistent record of overachievement.

. Demonstrated ability to leverage resources and influence business

partners to achieve high impact business initiatives.

EXPERIENCE

TeamHealth-HRRG, Plantation FL

Collection Representative III

2011-Present

As an Collection Representative III I am responsible for communicating

with debtors and

Following through on the collection of Patient Responsible and Self-

Pay placements. Must

Strickly and cautiously adhere to the FDCPA.

Essential Responsibilities:

Independently and with little or no supervision:

. Process debtors calls within the departmental guidelines

. Utilize the department systems to maintain an accurate call and

activity history

. Negotiate budget payments plans/settlement within department

guidelines

. Accurately enter transactions in computerized system to maintain and

track debtor records

. Recognize and audit system transaction history to validate debtor

information

Other Responsibilites:

Through in-house training programs, master knowledge of:

. FDCPA

. Collection and communication techniques

. Medical billing knowledge

Humana Inc., Miramar FL 2005-

2010

Underwriting Consultant

. Review customer and partner applications, gather data and assess risk,

providing accurate case documentation and sound decisions

. Evaluate financial risk in conformance with underwriting policies,

procedures and methodologies, keeping in mind overall profit

objectives

. Develop and maintain an understanding of state-specific requirements

and Health Insurance Portability and Accountability Act regulations

. Partner with customers, sales offices and agents to address

demonstrated customer needs

Client/Telesales Specialist DMS

2005-2008

. Provide customers information regarding about Humana product lines.

. Demonstrated critical listening skills and customer services to ensure

success of the incoming calls.

. Make outbound calls to prospective clients to discuss various Humana

product lines.

. Understand customer needs and match those needs to a specific Humana

product.

. Gather required information to complete sales.

. Set-up seminars/in-home appointments for agents to meet with

prospective customers.

Underwriting Assistant

07/2005-10/2005

. Assist underwriter's decision to offer or decline an application for

health insurance.

. Correspond with applicants regarding all application matters.

. Communicate effectively with prospective clients, peers, internal and

external.

Sprint PCS, Pembroke Pines, FL

2004-2005

Communication Consultant

. Meet or exceed service and sales objective by providing exceptional

customer service.

. Sell products and service to current consumers

. Actively solicit new customers through inside sales, outside events

and strong computer knowledge to guide new customers through the

purchasing decision and activation process. Also educate them about

their new product and/or service.

Filene's/Tommy Hilfiger, New York, NY

2000-2003

Filene's Co-op Merchandise Coordinator for Tommy Hilfiger

. Ensure proper management of respective territory and walk all

divisions within door to call out any issues to corporate Hotline.

. Communicate all successes, opportunities and issues to RM and

appropriate corporate personnel.

. Follow prescribed merchandising strategy by division as per weekly

DSR.

. Ensure markdowns are current and signed.

. Ensure visual displays are current.

. Train designated specialist or sales associates on current

merchandising and selling techniques.

. Responsible for all six divisions: Men's Sportswear, Men's Denim,

Sportswear, Juniors, Women, and Children.

Lord & Taylor, Meriden, CT

1998-2000

Area Sales Manager

. Responsible for interviewing, hiring, training employees, as well as

preparing work schedules. Coordinating activities with other

department heads. Review inventory sales records and sales

performance. Develop new exciting merchandise techniques. Supervise

employees, implement policies, goals, objectives and procedures for

department and coordinate sales and special promotions, as well as

helping promote good public relations by greeting and assisting

customers.

EDUCATION

Commonwealth College, Hampton, VA

1991-1992

. A.A.S Fashion Merchandising and Business Management

. Dean's List 3.75 winter, 1991

. President's list 4.0 spring, 1991

. Honor Roll 3.25 summer, 1991-spring 1992

State of Florida, Pembroke Pines 2004

. Health Insurance License

REFERENCE

Available upon request

Contact this candidate