Customer Service Manager

Robert A. DiBartolomeo

724-***-**** ***** New Broad Circle #108 Oviedo FL, 32765 ********@****.***.***

OBJECTIVE

Current Master of Science in Health Services Administration student seeking a position to

expand professional horizons by pursuing new challenges, and utilizing strong skills

developed through job experience and educational experiences. Proven leader with a

track record of reversing underperforming operations by improving processes, cutting

costs, and providing optimum care.

EDUCATION

University of Central Florida, Orlando, FL

Master of Science in Heath Services Administration, Expected July 2014

Robert Morris University, Moon Township, PA

Bachelor of Science in Business Administration, August 2008 to May 2012

Concentration: Finance

COMPUTER SKILLS

Microsoft Office (Excel, Access, Word, PowerPoint) ASW 400, Lotus Notes

RELATED WORK EXPERIENCE

Hub Group, Inc. Pittsburgh, PA

Highway Solutions Financial Internship, August 2011- July 2012

• Created and led interdepartmental in service training, resulting in safer practices and

dramatically improved communication and teamwork

• Worked with billing software and managed accounts payable and receivable, and

worked with customer service concerns, by phone and in-person

• Helped to establish extensive employee incentive programs in an office environment

UPMC Medical Center, Hermitage, PA

Healthcare Administration Internship, June 2010- August 2010

Served as a liaison between administration and staff Assisted and worked to develop

and implement policies and procedures and abide by HIPPA

Successfully completed leadership assignments, and increased team productivity

through the focus of marketing programs and target accounts

Jai-alai Inc, Hermitage, PA

Restaurant Manager, March 2004- January 2010

Developed strong and meaningful relationships with management, and community

members, and grew the business through the design of solid marketing programs

Reduced inventory costs by 15% by using a cost benefit analysis approach

Implemented company’s training program within the time schedule and budget

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