Customer Service Project

Drew Hass

Temporary Employment/Internship

Menominee, MI

**********@*****.*** - 906-***-****

WORK EXPERIENCE

Temporary Employment/Internship

Stephenson National Bank & Trust - August 2013

In order to complete my degree I had to complete 120 hours of Internship work at a business in the IT

department.

* The IT Administrator at Stephenson National Bank & Trust notified offered to take it a step further and

temporarily hire me to assist them in completing a project.

* The project involved upgrading a large amount of computers that their employees used.

* The process involved installing software, setting up user permissions to restrict access to certain software

and folders, and switching user files and settings over to the new computers.

* I was able to do some job shadowing and learn about how the bank's various security programs were set up.

* I also was able to discuss and get an inside peek on how everything was setup on the network.

Cook, Dishwasher, Porter

Culver's - 2009 to 2013

Responsible for overseeing all front and back of the house duties including overseeing the frill, fryers, and

other equipment along with ensuring professional presentation of all the food

* Promoted to Porter position which require a high level of responsibility and ensured that the restaurant

maintained cleanliness at all times

* Utilize strong communication skills to effectively manage other staff members which included delegating day

to day tasks and overseeing development

* Demonstrate flexibility on a daily basis and assisted in the recruitment of new hires

Cashier, Landscaper

Marinette Farm & Garden - 2002 to 2009

Responsible for utilizing exceptional customer service skills to provide a superior level of service to customers

* Utilized significant knowledge to identify lawn, garden, and plant issues based either on in person analysis

or speaking with customers over the phone

* Recommended effective solutions to identified issues and generated unique landscape designs based on

the taste and desire of customers

EDUCATION

Associate of Applied Science in Information Technology Support Specialist

Baker College

July 2013

UW-Marinette

ADDITIONAL INFORMATION

AREAS OF EXPERTISE

* Customer Service

* Troubleshooting

* Team Leadership

* Project Management

* Software Installation/Upgrades

* Leadership/Motivation

* Budgeting/Cost Control

* Oral/Written Communication

* Policy Development

* Staff Management

* Complex Problem Solving

* Database Management

Contact this candidate