Customer Service Management

Diane Colvett

***** ************** **** 931-***-****

Pulaski, TN 38478 *********@*****.***

Summary of Qualifications

Highly motivated and accountable professional with experience in Purchasing

and Material Control as well as Scheduling and all activities related to

the purchase of materials, equipment, supplies and services . Highly

efficient team player, with excellent organization and facilitator skills

within manufacturing operations. Proven record of success implementing and

facilitating systems that support continuous improvement, meet cost

objectives and reduce variation and waste from both internal and external

customers. A creative problem solver with ability to identify opportunities

for quality and productivity improvement and implement initiatives that

achieve results. Excellent abilities to prioritize and manage multiple

tasks while working with teams to ensure results in efficient operations

and inventory management. Demonstrated knowledge and experience in the

following areas:

. Knowledge of various Database applications (BPCS, AS400, MfgPro, SAP, JD

Edwards)

. Strong supervision and facilitation skills

. Extensive Commodity knowledge with excellent Supply Chain Management

skills

. Excellent MRP, SAP knowledge as well as supply chain experience

. Quality Systems Implementation (ISO/QS-9000/TS16949)

. TQM, Lean Manufacturing, 5S, Waste-Free Manufacturing, Kanban and Kaizen

training

. Supplier Quality (development, certification, monitoring, corrective

actions)

. Solid computer skills (Microsoft Office, Excel, Word, PowerPoint and

Outlook)

. Extensive commodity base knowledge, integrated supply and commodity

management

. Quality Control Tools (APQP, SPC, Control Plans, PPAP, Corrective

Actions)

Management:

Solid background in commodity management, procurement and strategic

planning. Hands-on leader with highly developed organizational and

interpersonal skills. Equally strong in budgeting, time/project management,

and resources allocation. High integrity and maintains strong supplier and

customer relationships.

Team Building:

Decisive team leader with extensive experience with cross-functional teams

working with suppliers as well as manufacturing personnel to build a strong

workforce relationship. Strong conflict resolution and decision making

abilities.

Communication:

Persuasive communicator with well developed presentation and reporting

skills. Able to develop productive relationships with colleagues,

suppliers, and staff at all levels. Negotiation abilities to achieve best

results for both suppliers and company.

Selected Accomplishments

. Achieved over $3M in cost reductions by identifying waste, design changes

and other cost reductions within the total value chain by working with

Teams within the manufacturing facility.

. Managed and leveraged an annual commodity buy of $103M with a supply base

of 167 suppliers to consistently achieve all corporate objectives.

. Consolidated 20% of supply base and worked with Mexican suppliers to

achieve a 30% localization.

. Managed and facilitated transition of suppliers, components, equipment

and ensured all regulations were met when plant was relocated to Mexico

and an assembly line moved to Venezuela.

. Improved working capital (payables) by 2 days by working with Accounts

Payable and Accounts Receivable to make sure billing was correct and

current for supplier invoices.

. Successfully worked with suppliers to extend payment terms from Net 30 to

Net 60 (and higher) for 80% of the supply base

. Facilitated achievement of ISO/QS9000 and TS1949 certification of

Corporate Purchasing department.

PROFESSIONAL EXPERIENCE

Giles County School System, Pulaski, TN

2009 - PRESENT

Substitute School Teacher

. Fulfill all the regular teacher's responsibilities and insure continuity

of lesson plans.

. Maintain control of students and follow teacher's instructional duties

and standards of education.

Quaker Chemical Company, Spring Hill, TN 2009

HMCC Coordinator (Hazardous Material Chemical Coordinator)/Purchasing Clerk

. Coordinated all MSDS and SUI's (Safe Use Instructions) for the GM plant

site and ensured team books were kept accurate and current. Worked with

plant personnel whenever new chemical was introduced.

. Conducted and facilitated HMCC meetings for GM representatives to ensure

all new/revised chemicals were approved for use at the Spring Hill site

in order to save company from fines and citations.

. Created, implemented and maintained internal website using JDE system to

update chemical information.

. Maintained JDE system to ensure pricing, purchase orders, and supplier

were up-to-date and accurate.

American Bank Note, Columbia, TN (Mt. Pleasant facility) 2008

Customer Service, Part-Time position (Seasonal)

. Enabled Fulfillment Customer Service to meet their goal of 100% customer

fulfillment for seasonal gift cards.

. Worked with seasonal customers such as McDonalds to ensure gift cards

were accurately ordered and shipped in a timely manner.

Arvinmeritor (Gabriel division), Brentwood, TN 1995-2007

Tier 2 Automotive Industry supplier (Shock absorbers, McPherson struts)

Purchasing Manager/Buyer

. Managed OE & Aftermarket commodities from domestic and international

sources for 5 plants that manufactured different products with different

pricing databases (corrugated, chipboard, screw machine, rubber,

plastics, cold headed components, springs and others).

. Implemented cost reductions of over $1M annually that benefited both

suppliers and company by negotiating contracts, prices and services for

all commodities.

. Achieved 25 new product approvals per year as a result of early supplier

communication and working with cross-functional teams. Worked closely

with Engineers for new product implementation and product/process

approvals.

. Achieved 100% on-time supplier score for PPAP submissions and flawless

launches in new projects.

. Monitored, tracked and reported results to upper management and improved

supplier performance (on-time delivery to 98.5% and PPM to >150) by

communicating daily with suppliers and plant material personnel on

stocking programs, commodity levels and levels of plant kanbans.

. Facilitated 15 Continuous Improvement workshops (VCM, VCIP, Kaizen) and

made presentations to upper management resulting in cost savings of $2 mm

annually.

. Insured a 100% compliance rate with QS/TS/ISO by monitoring supplier

quality systems.

Lewis Supply Company, Pulaski, TN 1994-1995

Integrated Industry Supplier of MRO components to Automotive Industry

Branch Manager

. Led successful start-up of integrated supply branch within Gabriel plant.

Completed outsourcing of Tool Crib from plant to new facility within

first 3 months.

. Handled purchase of MRO supplies, managed supplier relationships, oversaw

inventory control and distribution processes, and supported customer

service initiatives of key supplier (Gabriel). Saved Gabriel $2 mm plus

disposition of obsolete MRO materials creating another $1mm in revenue.

. Planned and supervised Receiving, Accounts Payable, Payroll and Materials

Management of branch staff. (8 total employees on a 24 hr./365 day a year

basis).

Education And Training

Columbia State Community College, Columbia, Tennessee

Dale Carnegie Seminar, Nashville Tennessee

Negotiations I & II - University of Alabama, Tuscaloosa, Alabama

Sourcing Strategies, Aftermarket University

Business Process Improvement, Aftermarket University

Creating Shareowner Value, Aftermarket University

Import Basics / Inco Terms

Kanban / Visual Management

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