Customer Service Sales Representative

Location:

Posted:

August 12, 2013

Lyonel Jean-Felix

St. Petersburg, FL 33712

**********@*****.***

Work Experience

SunTust July 1, 2013-Present

Teller

Responsibilities: Provide industry leading service. Complete transactions according to established

guidelines. Identify referral opportunities and makes appropriate referrals. Participate, support and

develop effective relationships with all branch partners including branch teammates, Regional

Operation Manager, Financial Advisors, etc. Ensure compliance with internal controls, operational

procedures and risk management policies. Ensure that all business transactions and practices in the

individual's span of control comply with all regulations and the SunTrust Code of Conduct

Sherwin-Williams June 4, 2012- July 27, 2012

Internship- Management/Sales

Responsibilities: Responsible for the tasks of planning, organizing, coordinating, directing and overseeing the

activities of employees. Making sure subordinates are working to their potential. Ensuring that our wholesale

and retail customers have everything they need to successfully complete their job.

Sears Outlet August 27, 2007- June 2, 2012

Sales Representative

Responsibilities: Initiate and execute high quality customer service. Assist with daily store operations.

Support in expanding and achieving company sales goals and customer base. Problem solving and decision

making in resolving customer service issues.

Education

• University of South Florida, Tampa, FL 2009-2013

Bachelor of Science: Business Administration; Majors in Finance and Management

• Saint Petersburg College, St. Petersburg, FL 2006-2009

Associate in Arts: Study of Business

Organization

• Collegiate 100 USF: Mentorship and Volunteering

Skills

• Bilingual: Fluent in Haitian Creole

• Microsoft Word, Outlook, Power Point, Excel, Access

• Inventory and Search Management applications

• Excellent Customer Service skills