Customer Service Technician

Maurice A. Warner

**** ******** *** ***** ********, GA 30088 Cellular 404-***-****,

*******.******@*****.***

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Summary of Qualifications

. Achieved outstanding performance reviews while attending Skilled Training

in Electronic Systems Technology.

. Prepared and maintained all equipment used in safety and compliance

testing and ensured safety compliance.

. Demonstrated high quality, prompt and professional customer support to

instill confidence in technical advice.

Education

Associates of Applied Science Degree, Electronic Systems Technology October

2009

Lincoln College of Technology, Marietta, GA

Program included coursework in designing, maintaining and repairing

electronic systems in both residential and commercial environments. Also

acquired skills necessary to keep cabling, audio/video circuits, computer

networks, fiber optics, telecommunications, access control and satellite

systems performing optimally.

Certification

+Certification - Level 1 NCCER Electronics Technician # 7422902

Relevant Skills

. Electronic Equipment Inspection

. Low Voltage Wiring

. Installing and Testing Cabling

. Home Theater Installation

. Electronic Theory

. Grounding Equipment

. Equipment Installing/Testing

. Reads/Follows Electrical Schematics and Wiring Diagrams

. Access Control Installation

. Customer Service

Computer Repair, Computer Hardware/Software installation

. Computer System Integration

. Security/Surveillance Systems Integration

. Audio/Video Integration

. Diagnosis and Troubleshooting

Relevant Experience

Maintenance/Repair:

Electronic Systems:

. Installed and repaired wiring, ductwork, and equipment for HVAC systems

in both residential and commercial environments

. Built, maintained, and repaired computer systems to improve speed,

reliability, and efficiency of operation

Pulled, Terminated and Tested CAT 6 cable and hung wireless access points

in commercial retail environment while traveling

.

.

. Pulled cable, and installed surveillance cameras, DVR systems, and

intercom systems, inspected and tested fire alarm system panels and

devices, assembled rack systems for data networks, along with some access

control installations.

. Identified new and innovative approaches to enhance business

development through the implementation of electronic systems.

Employment History

Loews Atlanta Hotel / TRC Staffing, Atlanta, GA

04/2013 - 07/2013

Cabling Technician / Audio Video Install Technician

. Ability to Solder and Crimp Connectors (LXR, RJ45, TRS, BNC, and F-CONN)

. Ability to Read and Interpret Construction and AV Drawings

. Installed and Configured Both Residential and Commercial Rated Flat panel

TV's

. Installed 1/2" Heliax Coaxial Cable for extending Radio Frequency for 2

way radios and cellular service

. Also Pulled,Terminated and Installed wireless Access Points through out

the hotel

Trade Star Technical Staffing, Duluth, GA

06/2012 - Present

Data Center Technician / Cabling Technician

. Installation of new server racks

. Racking and stacking servers and other network hardware within a data

center environment

. Installing support hardware for all devices to be installed into cabinets

on raised floor

. Labeling all devices and cables per client standards

. Understand and ensure data center redundancy requirements

. Installing new patch cabling and cable management compliance

. Providing on-site and remote troubleshooting and diagnosis of various

computer and networking systems.

. Performing upgrades, configuration maintenance, and repairs of system

hardware.

. Installing, configuring, troubleshooting, administrating and maintaining

servers and network equipment.

Wachter Networks Inc, Lowell, AR

9/2012 - 11/2012 (Project)

Traveling Cabling Technician

. Install, terminate, test and pull CAT 5 & CAT 6 cable

. Mount face plates and surface mount boxes correctly

. Build closets (Mount and install backboards, cross connects, racks,

patch panels, fiber optic and hardware)

. Route cable through cubicles and drop ceilings

. Tests, adjusts and troubleshoots equipment and assisted with Cut-Over

process

. Provides appropriate customer service when responding to a customer

request or fulfilling project requirements

R&R Solutions Inc, Gravette, AR

5/2012 - 7/2012 (Project)

Traveling Cabling Technician

. Install, terminate, test and pull CAT 5 & CAT 6 cable

. Mount face plates an surface mount boxes correctly

. Build closets (Mount and install backboards, cross connects, racks,

patch panels, fiber optic and hardware)

. Route cable through cubicles and drop ceilings

. Tests, adjusts and troubleshoots equipment and assisted with Cut-Over

process

. Provides appropriate customer service when responding to a customer

request or fulfilling project requirements

Outcomes Health Information Solutions, Alpharetta, GA

4/2012 - 6/2012 (Contract)

Pend Analyst

Rent-A-Man Maintenance, Stone Mountain, GA

8/2010 - 4/2012

Technician

Deans Wire for Hire, Marietta, GA

12/2008 - 10/2010

Electronic Systems Technician

Jobs House of Recovery, Dunwoody, GA 10/1999 - 11/2008

Assistant Program Director

NCO Financial Systems, Ft. Washington, PA 4/1995 - 6/1998

Collector / in-Bound Out-Bound Call Center

Associations

. Member - National Center for Construction Education and Research

(NCCER)

. Member - Student Ambassadors - Lincoln College of Technology

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