Assistant Office

Annelle Castillo ** Freeman Avenue, West Roxbury, MA 02132

617-***-**** **********@*****.***

SKILLS

Office Procedures

Assisting walk-ins, answering questions via phone and email correspondence

Phone etiquette and an overall professional demeanor

Arranging meetings between parties when appropriate

Responding to inquiries from students regarding loan requests, loan counseling, bill inquiries, and

financial aid appeals

Communicating clearly with multiple parties and acting as liaison when necessary

Organizing and filing confidential files

Sorting and filing mail in corresponding folders

Altering office practices in conjunction with other workers when necessary

Training new student employees in office practices

Processing employment paperwork for personnel records

Inputting new information into computer system as needed

Transcribing notes for distribution

Creating and implementing a system by which to track information

Collaborating with other organizations or departments in order to co-host events

Disseminating important information

Designing and distributing flyers for events using Microsoft Office

Maintaining updated information, including confidential employee details

Logging statistics as required

Compiling information as needed after thorough research

Languages

Proficiency in oral and written Spanish

Beginner in oral and written German

Technical

Microsoft Office, including MS Word, PowerPoint, and Excel

Adobe Acrobat X

HTML 5, CSS

EMPLOYMENT HISTORY OVERVIEW

June 2010 – Present

Assistant, Student Financial Services, Wellesley College

September 2009 – May 2011

Assistant, Athletics Department, Wellesley College

EDUCATION

September 2009 – May 2013

Wellesley College, Wellesley, MA 02481

BA degree completed. Major in Medieval/Renaissance Studies (GPA 3.42)

Wellesley College Film Society Treasurer (January 2011 – May 2013)

January 2012 – May 2012

University of Edinburgh, Edinburgh, Scotland

Spring semester abroad

September 2003 – May 2009

Boston Latin School, Boston, MA 02115

Diploma, AP Scholar, QuestBridge Scholar (GPA 4.30)

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