Customer Service Quality Control

GEORGES VOKENG

**** ******** ****** #****

Houston TX 77042 832-***-****

***********@*****.***

OBJECTIVE :

Diligent and honest progressive process technology professional seeking an

opportunity to assist and enhance industrial operations using earned

process technology education and troubleshooting skills. Hard-working

leader with integrity and solid technical communications skills coupled

with a mindset that is consistent and effective when working either

independently or as a part of a project team.

EDUCATION :

Process Technology

Associate in Applied Science, Graduation Date Spring 2013

Houston Community College, Northeast Energy Institute, Houston Texas

COURSEWORK AND RELATED SKILLS:

. Process Technology

o Process Equipment and instrumentation, process waste treatment

systems, electrical systems, steam generating systems, flare

systems and lease automatic custody transfer units,metallurgy

.

o Operated equipment such as pumps, valves, gates, mixers,

blowers, chemical feed, recessed plate filter presses, and

measuring/control devices, testing equipment for quality control

and material handling equipment.

o Install, troubleshoot / test and maintain equipment.

. Petroleum Refining

o Oil & Gas industry operations, crude oil composition,

distilling, fractioning, vacuum flashing, cat cracking,

alkylation, cat reforming, hydrocracking, isomerization,

ethylene production

WORK EXPERIENCE:

High School Tutor (Mathematics & English)

A+ Learning Academic Houston, Houston, TX

Jan 2009 to Jan 2010

. Provide one on one and small group tutoring to student in subjects

such as math, reading and writing

. Assist students in improving academic achievement by meeting with them

on a regular bases to clarify learning problems and work on study

skills

Cashier

University of Houston, ARAMAK, Houston, TX

April 2008 to Aug. 2008

. Responsible for counting money at the beginning of shifts to ensure

correct amounts and adequate change. .

. Great customers entering establishments.

. Maintain clean and orderly checkout areas.

Seasonal Student Worker, Text books Department

University of Houston, Houston, TX

Jan. 2008 to April 2008

. Buy books back from students and complete sales.

. Provided customer service and share updated information with

customers.

. Complete data entry as well as shipping and receiving tasks.

Manager

Global Communication System, Yaound - Cameroon

Jan 2007 to Dec 2007

. Managed 5 supervisors with a total of 100 staff members to maintain

and complete configurations on computer servers and workstations.

. Configured network and VOIP devises.

. Scheduled employees work schedules

. Recruited and hired qualified staff

Designer / Sale Representative

Ets BERCO construction company, Douala-Cameroon

Feb 2005 to April 2006

. Utilized CAD to design and assisting to preparations of client bid

packages pursuant to securing project contracts

SOFTWARE/ADDITIONAL SKILLS

. Fluent in French (Read & Write)

. Microsoft office 2003/2007/2010 (Word, Excel, Power point, Access

and Outlook)

. AutoCAD

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