Human Resources Customer Service

JUDY G. GUTGSELL

Mobile: 305-***-**** E-mail: ********@*****.***

Miami, FL 33176

SUMMARY

Extensive experience in corporate, non-profit, and government

administrations. Recognized for improving operational services,

performances and processes. Assist in orientation, benefits, scheduling,

and training. Well oriented in planning, organizing and coordinating

project assignments. Develop constructive and cooperative working

relationships with others and team groups to lead complete employer

satisfaction. Experience in problem-solving and decision making. Excellent

communication skills and customer relations management.

CORE COMPETENCIES

* Training and Development * Office Operation

* Benefits

* Employee Scheduling * Data Management/Reports Production

* Customer Service

* Logistics * Problem Solving and

Analysis * Inventory Control

EDUCATION

Bachelor of Business Administration, 2010

University of Miami, Coral Gables, FL

Majors: Business Management and Human Resources Minor: International

Business

Human Resources Development Certification, 2010

Miami Dade College, Miami, FL

PROFESSIONAL EXPERIENCE

Hospice Care of South Florida, Miami, FL 2010 - present

Human Resources-Office Coordinator

2010-Present

. Support all the assistance programs in the agency in order to

accomplish with government procedures.

. Oversee staff hiring, orientation, develop job descriptions and address

employee issues with confidentiality.

. Assist in account payable, and budgeting,

. Coordinate and process Quality Assurance Performance Improvement (QAPI)

reports to measure the performance of business operations.

. Develop schedules for exempt and non-exempt employees and prepare

reports as needed.

. Coordinate with vendors to obtain proposals for medical and office

equipment, services and supplies.

Alcatel-Lucent (Ryder Solutions) Miami, FL

2004-2008

Logistics Agent/Team Leader

. Worked as project equipment telecommunication assistant manager in

Latin American and Caribbean.

. Implemented reports of budget needs, expenses and statistics.

. Served as primary point of contact between clients, managers, vendors

and employees to facilitate proper lines of communication and problem

solution.

. Assisted in development of internal operating procedures and trade

requirements.

.

Judy Gutgsell

Mobile: 305-***-****

Lucent Technologies (DHL) Miami, FL

Traffic Coordinator

2001-2004

. Handled projects managers contracts issues by resolving outstanding

problems that could impede new

contract negotiations in Latin American and Caribbean.

. Updated task manual system inventories and trading procedures for the

company in the US and Latin

America.

. Assist in negotiations with supply contractors resulting in cost

reduction for the company.

Hospital of Peruvian Air Force, Lima, Peru

Human Resources Assistant Manager 1995-2000

. Designed, scheduled and taught computer classes for medical and non-

medical employees.

. Implemented structured seminars courses for all the staff such as; new

laws and regulations in the

personnel department, latest technologies in the medical and computer

fields.

. Provided services as needed for Air Force employees, medical

attention, financial aid and workers'

compensation.

. Supported Personnel Department in screening resumes and interviewing

potential employees.

OTHER SKILLS

Languages: Fluent in Spanish and conversational in Portuguese. Skilled

in Word, Excel, PowerPoint, Access, Publisher and SAP.

PROFESSIONAL AFFILIATIONS

Member:

. SHRM - Society for Human Resource Management

. GMSHRM - Greater Miami SHRM

. Back on Track - Saint John Neumann Church

COMMUNITY INVOLVEMENT

Volunteer:

. Baptist Hospital-Volunteer Services Department

. Homeless Ministry - Saint John Neumann Church

. Good Samaritan Ministry - Saint John Neumann Church

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