Engineer Sales

NORMAN R. SELLERS

**** ********* *****, ***** ****, CA 92627

949-***-**** Hm 949-***-**** Cell

*************@*****.***

SENIOR FIELD SERVICES ENGINEER

Product Support, Technical Training

Detail oriented Technical Field Applications Engineer with extensive

global experience providing superior customer relations, product support,

and technical training. Cross-functional roles that supplied end users

with exceptional custom engineering solutions and product support in

diverse industries, including Aerospace, Semiconductor, Electrical Power,

and Medical Devices.

> Project Management of International Accounts.

> Regional Sales Support.

> Pre-Post Technical Sales and Service.

> Budgetary Account Management.

> Global Travel with cultural knowledge.

> Outstanding Communication and People Skills.

> Presentations and Technical Writing Skills.

> Engineering and Electrical and Electronic Design.

> Integration of Equipment after manufacture.

> Site Installation of Complex Electronic Devices.

> Technical Training for Customers and Engineers.

> Advanced Computer software skills.

PROFESSIONAL EXPERIENCE

INNOVATIONS LLC, Costa Mesa, CA

(Engineering Consulting Firm Semiconductor and Power products)

2009-Present

MARTEQ - Santa Ana, CA

Texas Instruments - Germany

Complete Field Upgrade for a COBRA Semi-automated Robotic Cleaning system

which involved switching systems internal components to a different

process. This required extensive recoding of the PLC software

configuration, complete hardware reconfiguration, and modification of

plumbing, electrical, and redlines of system drawings. Provided custom

technical training for both operators and engineers. I was hired again

later in the year to perform technical training again for new staff.

GLOBALFOUNDRIES - Singapore

New equipment installation of SC 200 Rinser/Dryers. This included field

integration into existing customers Wet Cleaning System, software

modification, and chemical process partial qualification at .02 micron.

I preformed in-depth technical training for staff operators and on site

engineering team.

Texas Instruments - Texas

Integration of 4 new Solid-State Heater/Chillier on two existing fully

automated Wet Systems. This included installation of new equipment and

PLC input cards along with extensive system software. This upgrade had

never been proven before.

Marway Power Solutions- Santa Ana, CA

Product and Sales Support for customers of Rack mount Power Distribution

Units. In field service calls and telephone support for customers to help

configure and troubleshoot installation problems. Custom Engineering of

PDU's for multiple applications.

Achievements:

Started my own consulting company and provided customers with an

alternative method of field support. Top notch engineering solutions in

multiple fields of expertise. My goal was to provide project coordination

from start to completion of any field engineering job for a reasonable

price. Generated revenue of over `100K my first two years.

THALES AEROSPACE, Irvine, CA

2006 - 2009

(Manufacturer of In-Flight Entertainment Equipment on Aircraft)

Sr. Product Support Engineer and Sr. Technical Training Engineer (Duel

Roles)

Product Support and Technical Training for IFE equipment installed on

Boeing and Airbus aircraft. Each system would supply the customer with in-

seat Video, Movies, Games, Internet and Music, and was custom designed to

airliner specifications and aircraft type. Products supported were: Area

Distribution Boxes, Seat Back Electronics, Overhead lighting and controls,

Video Touch Screens, and Passenger Handsets with digital display and mouse

control.

. Investigated product failures and root cause analysis

. Generated Product Reliability Analysis

(MTBF, MTBR) Graphs and Trends

For Management and Customer

. Implemented design changes for product robustness

. Coded Reliability data for trend analysis

. Developed Service Bulletins for field and repair centers

. Supported Program Managers and resolved customer problems

. Generated Engineering Change Orders

. Provided technical training for ground support and flight attendants

. Generated Custom Customer Training Presentations

. Wrote Technical Manual for customer and Engineering support

Achievements:

Reduced field failures by 42% resulting in over 200K + of savings of

repair cost. Provided customers with top notch customer support

reassuring future orders generating Multi-Million dollar contracts for the

company.

CELERITY GROUP INC., Yorba Linda, CA

2004 - 2006

(Major Manufacture of Digital Mass Flow Controllers and Liquid Flow

Controllers)

Field Applications Engineer.

Worldwide technical support and Engineering solutions used in

Semiconductor Manufacturing. The units were mostly used by major

Semiconductor manufacturers such as AMAT, TEL, LAM, and

Samsung. Responsible for Applications and field support for the company's

ASIAN market customers.

. Designed and verified custom applications over the phone and in person

. Managed account inventory

. Supported Sales for Multi-Million Dollar Customers

. Designed and implemented highly technical applications

. Manufacturing Assembly and Support

. Preformed Custom Engineering Projects

. Generated Field Service Bulletins

. Supported Reliability team for product improvement

. R&D support to Software and Hardware Engineering

Achievements:

Handled all International accounts and provided Sales Support. Custom

applications and field support helped generate over 28 million in

increased annual sales. Achieved 99% total customer satisfaction trough

regional survey of customers.

LEM INSTRUMENTS, Torrance, CA `

2002 - 2004

(Manufacturer of Digital Fault Recorders used in Power Generation &

Transmission.)

Field Applications Engineer

Custom Customer Applications and Engineering. Technical Integration and

installation of DFR's for major Power Companies thought the US. The High

Tech Digital units record Electrical anomalies such as Lighting strikes

and Power Blackouts. This required extensive knowledge of Electrical

Transmission and Generation.

. Application Design of custom DFR's

. Generation of factory design drawings

. Electrical testing of DFR's after manufacturing

. Complex Software setup and triggering values

. Installation at Power Plants and Substations

. Local Engineering training presentations

. Generation of Custom Operation Manuals

. Setup of remote Communications for customer

. Upgrades to existing equipment hardware and software

Achievements:

Customized equipment designs generated more than 13 million in annual

sales. Achieved 98% total customer satisfaction and receive letters of

performance and praise from customers. Attended technical training

classes in Belgium and received a certified technical certificate for

completion of factory DFR training.

VERTEQ PROCESS SYSTEMS, Santa Ana, CA

1995 - 2002

(Top Manufacture of Semiconductor Equipment world wide.)

International Field Service Engineer

Responsible for International Field Service Operations in Europe and ASIA

for Manufacturing of Front End Equipment including Fully Automated

Chemical Wet Benches, Megasonic Cleaners, and spin & alcohol dryer for

Semiconductor Companies throughout the world such as INTEL, MOTOROLA, IBM,

TI, SIEMENS,SAMSUNG,ERICSON.

. Proficient at Coordinating Equipment Installations

. Account Management of Nine company Representatives

. Extensive Travel in Europe and Asia Countries

. Account Coordination, and Technical Training

. Technical knowledge of Plumbing, Pneumatic, Chemical Process

. Robotic and PLC Computer Controlled Systems

. Diverse in Electronic RF Megasonic Cleaning Systems

. Spin Rinser Dryers and Alcohol Dryers

. Troubleshooting Complex Computer Systems

. Managerial and Budgetary responsibility for Multi-Million Dollar

Inventories

. Field Service Activities, Equipment Warrantees, and spare parts

. Pre-& Post-sales activities and tradeshows

Achievements:

Increased repeat sales within the territory by 99% within 7 years creating

sales in excess of 60 million dollars. Managed 10 Representatives thought

the world, providing customers with top-notch technical support services

and installation.

PACIFIC COMMUNICATIONS, ACCUCORE, DATASCOPE, Santa Ana, CA

1991 - 1994

(Manufacturer of E.K.G Heart Monitoring Equipment utilizing Digital

Telemetry Technology).

Technical Services Manager

Managed the Technical Service Department of 6 employees. The equipment we

manufactured and repaired was for wireless EKG bedside and Hospital

Monitoring stations throughout US and Canada.

. Developed Multiple Floor Antenna Systems

. Performed Spectrum Analysis of Hospitals

. Designed RF telemetry systems

. Setup Central Monitoring stations

. Installed Computer LAN and Fiber Optic Network Systems

. Performed pre-site Spectrum Analysis and Antenna coverage evaluation

. Conducted in-depth Technical Training classes for Bio-Medical Engineers

. In-servicing the Medical staff

. Installed New Software Releases

. Assisted during Clinical Evaluations

. Maintained and dispatched Sales Demo Equipment

. Conveyed Customer Feed-back to Engineering

. Provided Professional Customer Relations and Technical Support to the

O.E.M. Customers

FRANTZ IMAGING, INC. - Irvine, CA

1988 - 1991

(Manufacturer of Medical Imagers used on Ultrasound, MRI, CT's, and

Bedside Monitors)

Technical Services Engineer

I was Responsible for Installation and Applications Training on Medical

Imagery equipment in Hospitals throughout the U.S. and Canada.

. Extensive Travel

. Customer Relations.

. Organizing and conducting Service Training Programs

. Interfacing with Sales Personnel

. Interfacing with Service and Hospital Personnel

. Providing Support and Documentation to assist in Sales Presentations.

. Provided Engineering with Solutions to Problem areas for the benefit of

Product Development

. Measurement of Host Video Specification used to assist in the Purchasing

of Systems High Resolution Monitors.

. Helped rewrite Product Service and Operation Manuals.

. Troubleshooting to Component Level of; Video Monitors, Z-80 Processors,

Power Supplies, Keyboard Assemblies and Motor Driver Boards.

. Provided Technical Support over the phone to Hospital Personnel.

Achievements:

In regards to the site visits and hospital installations, all doctors and

end users were extremely satisfied with my technical knowledge and

professional demeanor. My manager received letters of appreciation from

most all hospitals. This insured repeat sales throughout my territory of

about 80%

EDUCATION

DeVry Institute of Technology - Phoenix, AZ -BSEE

(Electronic Engineering School)

Major Courses: Electronic Principles; Instrumentation and Controls,

Communications; Digital,

T.V. Repair, Micro Processors, Programming and all related Lab Courses.

Software: Proficient at: Dos,QNX, Window/NT/2000/XP/7 Microsoft Office,

PowerPoint, Project Manager, Word Perfect, Page Maker Harvard Graphics,

SAP, Clear Quest, AS 400, ACT, C / C++ / DSP, VersaPro, UNIX, LINIX

Multiple Custom Employer software packages.

Network: WAN, LAN, Fiber Optics and Internet Host systems using Unix and

Linux operating OS.. Experienced in SCADA,DMP3, Modbus, PLC ladder logic

and others used in remote communication for many industries.

Quality: Six Sigma, 5S, JIT along with UL, CE and FAA Aerospace rules and

regulations for compliance.

Certifications: Chemical Safety Training, Fab downing, Emergency Medic,

LEM Digital Fault Recorder setup and software training in Belgium.

Plastic Welding and various equipment related Factory training with

certifications.

Contact this candidate