Customer Service Sales

PATRICIA E. TURCO

*** ****** ******

Shelton, CT 06484

***************@***.*** Tel: 203-***-****

BACKGROUND

SUMMARY

Extensive And Diversified Experience In Banking, Management

And Retail Sales.

A creative, thorough, well-organized individual and team player that

demonstrates an outstanding ability to analyze, problem solve and

negotiate. Strong training, coaching and motivational skills. Excellent

customer service skills and ability to communicate both orally and in

writing to achieve results satisfying to all parties.

WORK HISTORY

AFFINION GROUP/WEBLOYALTY Shelton, CT

2008-2011

Voted one of the top ten tech companies in Connecticut.

Customer Service Representative

Answer in-bound calls in a fast paced call center environment.

. Answers all customer inquiries relating to their online memberships.

. Solves all memberships issues and concerns.

. Received several Quality 100% Awards for providing outstanding

customer service.

PRUDENTIAL FINANCIAL Shelton, CT

2006

A leader in the financial industries of annuities

Mutual Funds and Annuities Associate

Reviewed all paperwork submitted by professionals to purchase an annuity

contract.

. Ensured necessary paperwork received to establish a contract.

. Responsible for data entering client and financial information into an

imaging system.

. Handled multiple tasks within the unit.

WACHOVIA BANK, N.A Shelton, CT 2000 - 2005

The 4th largest commercial bank in the nation

Personal Service Representative II

Responded to customer inquiries from 14 states in a fast-paced call center

environment while developing bank revenue through increased sales. Handled

calls that required deviation from standard procedures, including extensive

research.

. As Team Quality Leader, motivated teammates through several networks, and

illustrative presentations to educate on developing and improving

customer service.

. Conceptualized and created challenging and rewarding contests and

competitions among teammates to influence increased quality and reinforce

customer service skills.

. Consistently recognized for providing superior customer service by

receiving complimentary letters from satisfied customers.

. Achieved the highest score of "Perfect 7" on the Gallup rating poll for

providing exceptional customer service.

. Received many Distinguished Performance Awards for achieving individual

and team sales and service goals.

. Honored with a Shared Success Award, having been nominated by a peer at

another location for problem resolution and the spirit of teamwork.

. Received several quarterly awards for Perfect Attendance.

RAMADA PLAZA HOTEL, Shelton, CT 1998 - 2001

Major international hotel chain

Dining Room Manager

Managed six member dining room staff and room service staff to maintain a

high level of professionalism and a superior dining experience among hotel

guests. Resolved all guest issues, through the use of listening coaching

and negotiating skills.

. Assisted in the design and creation of dining room menus.

. Selected color schemes for dining room and banquet functions, creating

an elegant atmosphere by implementing design education skills

. Trained new hires to understand fine dining skills

. Served as a hostess and greeter for special hotel functions and holiday

banquets while managing wait staff

. Received many customer compliments and acknowledgements from hotel

guests, creating return client base and long lasting relationships for

the hotel

PATRICIA E. TURCO

PAGE 2

BEECHWOOD MARKET, Shelton, CT 1997 - 2000

Popular, long established grocery market accommodating local residents

Cashier

Performed cashier duties while providing training for new hires. Aided in

ordering and displaying stock.

. Served and maintained regular customer base by using extraordinary

customer service skills to guarantee continual and loyal patronage.

. Promoted products new to the market by creating and assembling product

displays to generate interest for increased sales.

. Assigned to train new hires. Communicated and demonstrated business

policies to educate and develop teammates.

. Received numerous verbal compliments from new and existing customers

expressing satisfaction with hardworking, professional qualities and

passionate commitment to the establishment.

G. FOX AND COMPANY, Trumbull, CT 1980 - 1985

Major upscale retail department store

Sales Associate

Assisted customers with merchandise selections in Women's Better Sportswear

Department. Provided courteous and efficient service to remain

competitive.

. Trained, coached and mentored new hires on all plans and principles of

the business.

. Expanded and increased sales by encouraging and supporting customers in

the selection of complete seasonal wardrobes.

. Appointed to designate the display of mannequins using in-department

merchandise to market goods, leading to increased sales.

. Received several Top Seller awards for consistently achieving high sales

for the department.

COMPUTER SKILLS

Microsoft Windows, Word, Outlook, Lotus Notes

PROFESSIONAL TRAINING AND CERTIFICATIONS

Customer Service, Wachovia Bank, Shelton, CT

Desktop Application Software and Business Skills, Web-Based Training,

Element K

Tips Training Certificate, Ramada Plaza Hotel, Shelton, CT

International Travel Agent Certificate, Fugazy International Travel Agency,

New Haven, CT

EDUCATION

Associates Degree, Applied Sciences, Mount Ida College, Boston, MA

Diploma, College Preparation, Shelton High School, Shelton, CT

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