Manager Case

Grace Marie Triolo

*** *****’s Point Road, Milford, Connecticut 06460

Phone: 203-***-**** Email: ************@*****.***

Employment History

Bridges...a Community Support System, Milford, CT

Intensive Family Preservation Case Manager 02/2007-10/2010

• Responsible for working on safety domains for children and families, under the auspices of the Department of

Children and Families (D.C.F.)

• Work one on one in the clients’ home and identified specific needs, and worked towards goals of safety, stability

and re-parenting education.

Adult Case Manager 07/2005-01/2007

• Secured entitlements of SSI and DSS for clients

• Negotiated with landlords and Housing Authority on the behalf of clients when necessary.

• Initiated Companywide Pilot program for Case manager’s use of company vehicles.

Banking Entitlement Specialist 10/2002-09/2005

• While transitioning into Adult Case Manager position performed both jobs while the agency looked for a

replacement for the banking job.

• Reviewed monthly living expenses and bills with 30 clients and case managers. As a Representative Payee

managed clients finances so that they could continue to live independently.

• Tracked monthly bills and projected budget forecasts for each client.

Stirling & Stirling Third Party Administrators, Milford CT 09/2001-06/2002

Claims Examiner

• Processed medical and dental claims for small companies, regional hospitals and the Habitat for Humanity.

• Resolved customers’ complaints, inquiries and questions regarding their insurance benefits, deductibles, co-

pays and reasonable and customary fees for service.

Joint Industry Board of the Electrical Industry, Queens, NY 07/1988-10/1993

Senior Claims Adjustor

• This company was self insured so we had to negotiate claim payments with surgeons and hospitals when

necessary.

• Audited claims for fraudulent charges.

• Processed and paid medical claims, answered phone inquiries from providers and the insured.

St. Sylvester’sSchool, Brooklyn, N.Y. 01/1987-06/1988

• Third Grade teacher for 35 children in a self contained classroom.

DHL-JFK International Airport- Building 11, Queens, New York 09/1985-02/1986

Part-time Air Operations Courier

• Responsible for securing freight from U.S.Customs, navigating trucks and vans between various terminals

• Loaded DC-10’s and helicopters for freight shipment

• Traveled as a courier several times to Europe in order to expedite shipping of materials and packages

United Features Syndicate, Inc., NYC, N.Y. 09/1984-12/1987

International Coordinator.

• Arranged trips and conferences for international Snoopy and Garfield licensees.

• Approved contracts and merchandise reproductions for products based on the legal requirements of licensing

laws.

Education

Hofstra University, Hempstead New York 1992-1996

MHA- Masters in Health Administration

Dublin City University, Glasnevin Dublin, Ireland 1983-1984

30 credits towards my BA (Marist Abroad Program)

Marist College, Poughkeepsie, New York 1980-1983

B.A. in Communications

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