Customer Service Representative

Julia Boutwell

[** Franklin St., Ansonia, CT ****1] [203-***-****] [*************@*****.***]

Objective To obtain a full time position in customer service, with the potential for advancement.

Experience

Scheduler, Jan 2013-May 2013, American Medical Response, New Haven, CT

Scheduling EMTs and paramedics for their shifts

Maintaining fully staffed schedule

Monitoring and reduction of scheduled overtime

Customer Service Representative, May 2012-Dec 2012, Logisticare, North Haven, CT

Scheduling non-emergency medical transportation for NY Department of Health Medicaid

recipients

Verifying member eligibility for services

Answering customer inquiries

Basic data entry

Technical Service Representative, October 2011-February 2012, Randstad Staffing Inc., Shelton,

CT

Providing customer service and level 1 technical support for Cablevision Optimum Voice

subscribers

Basic troubleshooting of Voice Over Internet Protocol (VoIP) systems

Scheduling field technician service calls as necessary

Answering basic billing inquiries and issuing credits as necessary

Customer Service Technician, Nov 2010-August 2011, Flextronics America, Fairfield, CT

Provide customer service and technical support for Verizon Wireless customers in a retail wireless

environment

Troubleshooting a variety of mobile devices including, basic feature phones, smart phones,

tablets, and mobile broadband devices

Selling accessories and enhanced mobile features, and processing device exchanges and returns

Answering billing inquiries and processing bill payments

Front Line Supervisor

Dec 2007-April 2010, BJ’s Wholesale Club, Fairfield, CT

Delegate and supervise front line duties

Performing cash register and member services desk operations, such as merchandise returns,

opening new club memberships

Handling customer inquiries and complaints

Customer Service Clerk

July 2005-Oct 2007, Stop and Shop Supermarkets, Fairfield, CT

Started as cashier, duties were to check out customers, put away returns and maintain clean work

area

Recognized for strong customer service skills, and promoted to customer service clerk in

December 2006.

Duties included taking customer complaints

Merchandise returns and exchanges

Opening new savings card accounts

Check cashing

Selling and balancing Lottery tickets

Selling money orders and performing money transfers via Western Union

Education

The Bridge Academy, Bridgeport, CT

Sept 2002-June 2006

High School Diploma

National Honor Society, graduated within top 5 students in class, 3.6 GPA

References References are available on request.

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