Administrative Assistant Sales

Anita Tittle

***** ******* **** . *******, ** ***34 . 404-***-**** . Anita

.******@*****.***

Education

The University of Georgia in Athens, GA

B.S. in Sports Management focus in Marketing and Management,

graduation Dec 2008

SEC Academic Honor Roll, Recipient

Student Athlete Academic Counsel, Representative

ROTC, Cadet

Professional Experience

Lewis Family, Dallas, GA

Administrative Assistant, May 2011-Present

Maintain office systems, including data management and filing

Meet and greet visitors at all levels of seniority

Respond to incoming emails, faxes, and post, corresponding on behalf

of the manager

Arrange travel, visas, and provide general assistance during

presentations

Organize and set up weekly schedule

Order necessary office supplies

AT&T, Kennesaw, GA

Sales Consultant, November 2010-March 2011

Consulted with customers to resolve service conflicts and upsell

various AT&T products

Provided AT&T customers with a positive service and sales experience

Interacted with various internal systems while assisting customers

Met sales quotas and service objectives in a fast paced call center

environment

Wipro Technology, Atlanta, GA

Contracted Claims/Benefits Analyst, October 2009 - November 2010

Analyzed medical insurance claims according to HMO, PPO, and POS

Plans for validity

Researched insurance claim forms HCFA 1500, UB 04, Super bills, and

related documents for under payment, over payment, and non-payment

according to CPT and ICD-9 codes

Utilized internal database to reconsider denied claims

Clarified and articulated Insurance Healthcare companies contract

agreement with healthcare providers

Maintained compliance with HIPPA laws and state mandates

Global Anesthesia, Athens, GA

CRNA Client Representative/Receptionist (Internship), April 2007 -

August 2008

Cold called over 25 facilities per hour which conduct surgery, for

recruitment

Assisted placement coordinators with CRNA's and Anesthesiologist

recruitment

Faxed terms and conditions of contracts to healthcare facilities

Performed data entry via ACT program

Received and routed calls via PBX multi-line system

Allstate Insurance Agency, Lithia Springs, GA

Office Administrative Assistant, June 2004 - August 2006

Determined appropriate medium of communication per business sector

Utilized customer database system to courtesy call over 40 customers

per hour

Faxed and Filed various insurance documents

Received and routed calls via multi-line system

Created daily reports

Activities and Community Service

Leadership - Stand in Subject Matter Expert, Student Athlete Academic

Counsel Track Representative, ROTC, Service Leadership Team Member,

University of Georgia Varsity Track Team (2006 and 2007 SEC

Champions)

Service -Atlanta Urban League of Young Professionals Volunteer, Boys

and Girls Club Volunteer, UGA Hurricane Relief Volunteer, Atlanta

Metro Cathedral Community Outreach Committee

Skills

Expert with Microsoft Excel, Microsoft Office Suite, Outlook, Typing

65+ Wpm, Microsoft PowerPoint, Microsoft Access, Microsoft Project,

and various industry data management software packages

Proficient with HTML, SQL, Adobe Flash, Adobe Dreamweaver, Adobe

Photoshop, Microsoft Outlook, and QuickBooks

Conversational in Spanish

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