Customer Service Manager

Raymond S. Negron

E-mail: ************@*****.*** 1015 Longwood

Avenue

Cell: 347-***-**** Bronx, NY 10459

Qualification Summary:

Results-driven customer service professional offering a diverse employment

and education background. Self-motivated with the ability to work

independently or with a team to accomplish company goals; skilled at

identifying client needs and interests, with a strong work ethic and

excellent administrative, interpersonal, technical, and communication

skills.

WORK HISTORY:

Hyatt Midtown South

New York, NY

Night Manager / Fire safety Director

Jan 2013 - June 2013

. Check in and discharge of guests

. Collect and record traveler checks, vouchers and other forms of

payment.

. Test and inspect Fire control panels.

. Conduct fire drills quarterly on all three shifts

. Train fellow employees, and brigade members for the FDNY FSD on site

exam

. Complete the night audit process via OPERA PMS.

. Quickly answer the telephone using clear and positive communication.

. Complete a thorough bucket checklist nightly

. Receive and order hotel Food and beverage inventory

. Assist with Hotel breakfast set up

The Dylan Hotel

New York, NY

Night Auditor/ Fire Safety Director

Nov 2009- Jan 2013

. Providing efficient, friendly and cordial service at the front desk.

. Check in and discharge of guests

. Collect and record traveler checks, vouchers and other forms of

payment.

. Cross training in Engineering, Housekeeping, and Reservations Depts.

. Test and inspect Fire control panels.

. Conduct fire drills quarterly on all three shifts

. Train fellow employees, and brigade members for the FDNY FSD on site

exam

. Make necessary entries into the FSD Log books.

. Complete night audit process via Epitome PMS.

. Quickly answer the telephone using clear and positive communication.

. Complete a thorough bucket checklist nightly.

Chelsea International Hotel/ Hostel New York, NY

Front Desk Supervisor

March 2005 - April, 2009

. Organization of bookings and reservations

. Organized all activities by creating good rapport with co-workers.

. Check in and discharge of guests

. Recruited, trained, and retrained all departments as per requirement.

. Extensive telephone contact with clientele

. Handled all conditions such as solve customers' inquiries, provide

customer requirement etc.

EDUCATION:

Harlem School of Technology New York, NY

900 hour HVAC Certificate

Aug 2008- Sept 2009

Fire Safety Institute-

May 2011

Fire Safety Director Certificate

East Side Education

Bronx, NY

General Education Diploma

2004

Additional Skills/Qualifications:

Language - Bilingual English and Spanish.

Computer Literate - proficient in computer operations including Microsoft,

excel functions and Internet operations and troubleshooting.

CERTIFICATIONS/LICENSES:

. F-58 Fire Safety Director License

. NYS driver license

8 and 16 OTJ security training.

Contact this candidate