Customer Service Manager
Resume:
Lemuel Sims
New York, NY 10027
*******@*****.***
EDUCATION:
Level I candidate in the CFA Program
Hunter College, New York, Bachelors in Economics
Major: Economics (Sept 2005)
WORK EXPERIENCE:
Columbia Presbyterian, New York, NY
Overnight Fire Safety Director 5/13-Present
. Stationed at the fire alarm control panel to monitor supervisory, or
trouble conditions in the building.
. Notifies hospital occupants of fire, Fire Department Operations, and
updates as needed.
. Directs evacuation during fire or emergency.
Church Pension Group, New York, NY
Acting Fire Safety Director 7/10-5/13
. Excellent customer service, written and verbal communication skills.
. Monitors and controls fire alarm control panel.
. Makes periodic inspections of buildings and grounds to check for
potential problems/hazards.
Thomson Reuters, Tax and Accounting Division, New York, NY
Data Manager (Editorial: Primary Law-S&L) 1/09-12/09
. An understanding of Primary and Secondary legal materials and how they
are used in legal practice.
. Strong organizational, communication and analytical skills.
Thomson Reuters, New York, NY
Data Analyst (Content Fundamentals) 5/06-12/08
. Committed to enhancing and developing products through effective
research and analysis skills.
. Familiarity with scripting, complex database queries, information
retrieval systems, computational linguistics, and/or
automated text extraction.
New York Public Library, New York, NY
Clerk 9/94-5/06
. Prepared written overviews for clients outlining research results, which
were routinely reviewed by peers and supervisors.
. Worked in a fast-paced, collaborative reference environment with a team
of staff on research projects in a wide variety of subject areas, but
specialized in business questions and in the use of business resources.
SOFTWARE SKILLS:
Advanced skill in MS Word and Excel, and proficient in SQL, SPSS, and MS
Access.
REFERENCES: Available upon request.
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