Customer Service Quality Assurance

NICOLE D. HENDERSON

**** **** ****** **, ***. *** • Atlanta, GA 30315

678-***-**** • ******************@*****.***

EXPERIENCED CUSTOMER SERVICE PROFESSIONAL

COMMUNICATION / PROBLEM SOLVING / TEAMWORK

Customer-focused, dedicated, and extremely hardworking team player, with broad expertise exceeding

expectations in a fast-paced, deadline driven environment. Excels at collaborating with coworkers and

supervisors to sustain productivity and accuracy for essential front-end operations in the retail and

hospitality industries. Fast learner with a positive, can-do attitude and an engaging professional

demeanor; extremely self-directed and resourceful with demonstrated success in customer service.

SKILLS AND EXPERTISE

þ Cash Handling/Reconciliations þ Catering & Food Service

þ Inventory Management þ Quality Assurance

þ Customer Satisfaction þ Problem Resolution

Computer Skills

MICROSOFT OFFICE: Word, Excel, PowerPoint, Outlook, Publisher

POS SYSTEMS: MICROS

PROFESSIONAL EXPERIENCE

SODEXO MANAGEMENT, Atlanta, GA 4/2011 – 5/2012

Club Attendant, Sodexo at Hartsfield-Jackson Airport (5/2012 – 2/2013)

Cater to the needs of a discerning clientele in a high volume, membership-only club for

business and leisure travelers.

• Uphold impeccable presentation standards through proactive and continuous maintenance of all

passenger areas.

• Ensure the freshness and availability of complimentary snacks and replenish glassware and utensils

through the shift.

• Contribute to flawless service throughout the day by setting up and breaking down prep areas before

and after shifts.

• Minimize waste by organizing inventory storage and observing labeling and usage processes for

perishable and non-perishable items.

Cashier, Sodexo at Zoo Atlanta (4/2011 – 5/2012)

Processed customer transactions in a timely and efficient manner for the Zoo’s primary

catering partner, and completed all pre- and post-shift reconciliations.

• Logged transactions by amount and volume in accordance with company policy, and maintained

accurate records to minimize shortage and theft.

• Presented a friendly, welcoming appearance and handled issues with discretion and a “customer-

first” mindset.

• Assisted team members and performed additional tasks for shift supervisors as directed.

COMMUNITY INVOLVEMENT

RESCUE ATLANTA, Atlanta, GA 10/2008 – 8/2010

Volunteer

• Prepared home-cooked meals for indigent and homeless individuals, and provided service and

companionship for disadvantaged members of the Atlanta community.

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