Project Manager Customer Service

Andrea Pitter

Hackensack, NJ *****

Home: 201-***-**** Cell: 646-***-****

*************@*****.***

Objective

Project Manager with vast experience in project management. Strengths

include sales skills, critical thinking and ability to communicate with

individuals at all levels.

Summary

Organized and goal-oriented with more than 10 years in management and a

strong customer focus.

Analytical problem-solver, able to anticipate issues and create new systems

that streamline operations,

resolve concerns and improve efficiency.

Skilled in building excellent rapport with clients and team member. Able to

see the big picture, delegate

effectively and motivate team members to achieve on-time project

completion.

Computer skills include: MS Word, Excel, PowerPoint, Access, and Internet

Research.

Accomplishments

Trained and mentored 10 new employees each year.

Led corporate training program for 5 project manager trainees.

Boosted company sales by 35% through innovative focus strategy.

Experience

Milrose Consultants Inc. August 2009 to Current

Project Manager

New York, NY

Provide technical management support to clients to facilitate, expedite,

and drive to closure all assigned

projects.

Administer project requirements related to document collection, document

review for quality and

accuracy

Bridge communication between owners, contractors, engineers and Department

of Buildings

Follow up, coordinate and communicate with owners, engineers, contractors

and subcontractors to

ensure that applicable codes and specifications are met. For example,

review zoning drawings prior to

submittal for client requirements.

Determine constructability by comparing plans, specifications and drawings

to identify any

discrepancies or missing details.

Assist in obtaining necessary permits.

Meet the demands of strict time constraints based on construction schedule

and tenant occupancy

Write correspondence and verbally communicate directions and procedures to

clients and construction

professionals. Enter data and create spreadsheet reports for meetings,

clients etc.

Developed new analytics tool to allow senior management to understand the

impact of each project.

Prepare and submit filings for Administrative court proceedings as a

representative of the client;

extensive research; filing for violation dismissals, updating and

maintaining client files and heavy client

contract.

United Cerebral Palsy Inc. June 2008 to August 2009

Administrative Assistant

Bronx, NY

Managed the receptionist area, including greeting visitors and responding

to telephone and in-person

requests for information.

Designed electronic file systems and maintained electronic and paper files.

Served as central point of contact for all outside vendors needing to gain

access to the building.

Planned meetings and prepared conference rooms.

Wrote reports and correspondence from dictation and handwritten notes.

Dispersed incoming mail to correct recipients throughout the office. Made

copies, sent faxes and handle all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned

documents.

Managed the day-to-day calendar for the company's senior director.

Enzo Angiolini, Jones Apparel Group Inc. October 2002 to January 2008

Assistant Store Manager

New York, NY

Received 2005 & 2006 awards for achieving best sales for multiple quarters.

Received award for selling 20% of store revenue.

Delivered excellent customer service by greeting and assisting each

customer.

Addressed customer inquiries and resolved complaints.

Design and implemented customer satisfaction metrics.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and

reconciling cash receipts.

Determined staff promotions and demotions, and terminated employees when

necessary.

Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures and policies.

Maintained daily record of all transactions.

Trained staff to deliver outstanding customer service.

Analyzed marketing information and translated it into strategic plans.

Addressed and corrected sales staff communication issues in a tactful and

effective manner.

Worked closely with the district manager to formulate and build the store

brand.

Contributed to merchandising ideas at team sale meetings.

Education and Training

The City College of New York

Certificate: Administrative Assistant/ Office Management

New York, New York

Microsoft Office Applications Certificate

Office Administration coursework

Career Quest, LTD

Certificate: QuickBooks Accounting and Bookkeeping

New York, New York

Fashion Institute of Technology, State University of New York

Bachelor of Science: Advertising and Marketing Communications

New York, New York

Ongoing training includes seminars and coursework in Real Estate and

Leadership.

Contact this candidate