Customer Service Sales

WORK EXPERIENCE

Location Manager

Hertz Corporation

Manhattan, NY

February 2012 to Present

. Manage, build, and develop Service Teams responsible for supporting

Corporate and Individual Clients; enhance job performance, drive

counter sales, and promote excellent customer service through

effective coaching and goal setting

. Support HIP (Hertz Improvement Process) by setting well balanced

Learning & Development objectives; utilize the '8D Problem Solving

Process', 'Standard Work Practices', state-of-the-art 'Playbooks',

'Action Register Process Base Leadership Training'

. Evaluate the Team regularly, and use Business Operating Strategies

daily to consistently improve process workflows, interdependencies,

and proficiency at a very high volume New York City location resulting

in increased fleet management and utilization, revenue, cost savings,

and customer service

. Exceeded Yearly Sales Goals (YOY) in 2012

Customer Sales Manager

Advantage Rent-A-Car

Chicago, IL

March 2011 to January 2012

. Managed 17 experienced professionals responsible for all daily vehicle

rental, maintenance, and facility operations

. Sought continued improvement in job performance, counter sales, and

customer service through expert coaching, goal setting, and effective

use of all Learning & Development resources

. Exceeded targeted Sales Goals over two consecutive quarters by 43%,

collaborated with fleet management to scrutinize and help mitigate

fleet depreciation

. Conducted cost benefit analysis for fleet maintenance and presented

results to Senior Management that highlighted a 75% overall cost

savings

Customer Sales Associate

Advantage Rent-A-Car

Chicago, IL

August 2010 to March 2011

. Provided outstanding Customer Service to all Corporate and Individual

Clients

. Effectively cross sold products and services consistently exceeding

established goals

EDUCATION

DePaul University, Chicago, IL

Bachelor of Arts: Psychology

Date of Graduation: June 2010

CERTIFICATIONS

Six Sigma Green Belt, Villanova University, June 2011

Contact this candidate