Jeffrey D. Church
***** ******** *****, ******* ** 32825
********@*****.***
Core Leadership Qualifications
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Recruitment, Training & Development Team Building & Leadership
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Call Center, Facility & Operations Manager Discretion and Business Ethics
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Sales & Marketing Direction Organized & Capable of Multitasking
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New Account & Business Development Dedicated to Continuous Improvement
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Experience: Global Travel International, Maitland, Fl 1999 – Present
Facilities & Human Resources Manager (8 years)
• Accountable for employee recruitment, companywide training, and retention
• Responsible for labor relations, advice and counsel on personnel issues
• Knowledge of Workers’ Compensation, Health Care Reform Act, & Family Medical Leave Act
• Charged with negotiating employee insurance, benefit and compensation programs
• Responsible for preparing and adhering to budgets, staffing requirements and company initiatives
• Background checks, employee file documentation and compliance with local, state and federal laws
• Coach employees on effective and professional communications both internally and externally
• Created and instituted team building morale program to unify company
• Proficient in ADP payroll systems, Microsoft Office applications and various reporting functions
• Developed company sponsored community give back program
• Supervise facilities including maintenance, office space planning, construction, and remodeling
• Lease negotiation and management for corporate facilities and three off site corporate apartments
• Direct the purchase and requisition of office supplies, furniture and office equipment in accordance
with company purchasing policies and budgetary guidelines
Sales & Marketing Coordinator (3 years)
• Lead and support the operations and staff of the sales and marketing teams
• Supervise marketing and sales staff of up to 50 in directors’ absence
• Oversee production and compliance of corporate identity and branding activities
• Create proposals, presentations and budgets for marketing department
• Create and analyze daily and monthly call center sales and marketing reports
• Accountable for the media planning, preparation of files and statistical reporting
• Responsible for vendor negotiation, delivery schedules, and vendor performance
• Manage CRM database files for outbound sales to maximize sales potential
• Responsible for biweekly payroll and bonus program for Sales Department
Manager Outbound Business Development (3 years)
• Supervise and coach 30 outbound call center reps
• Responsible for teams outbound production goals
• Develop sales scripts, promotions, and pricing programs
• Train employees on up sell programs, meeting customer needs and company objectives
Education: Erie Community College, Williamsville NY – Business Administration