Sales Manager

Jeffrey D. Church

***** ******** *****, ******* ** 32825

407-***-****

********@*****.***

Core Leadership Qualifications

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Recruitment, Training & Development Team Building & Leadership

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Call Center, Facility & Operations Manager Discretion and Business Ethics

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Sales & Marketing Direction Organized & Capable of Multitasking

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New Account & Business Development Dedicated to Continuous Improvement

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Experience: Global Travel International, Maitland, Fl 1999 – Present

Facilities & Human Resources Manager (8 years)

• Accountable for employee recruitment, companywide training, and retention

• Responsible for labor relations, advice and counsel on personnel issues

• Knowledge of Workers’ Compensation, Health Care Reform Act, & Family Medical Leave Act

• Charged with negotiating employee insurance, benefit and compensation programs

• Responsible for preparing and adhering to budgets, staffing requirements and company initiatives

• Background checks, employee file documentation and compliance with local, state and federal laws

• Coach employees on effective and professional communications both internally and externally

• Created and instituted team building morale program to unify company

• Proficient in ADP payroll systems, Microsoft Office applications and various reporting functions

• Developed company sponsored community give back program

• Supervise facilities including maintenance, office space planning, construction, and remodeling

• Lease negotiation and management for corporate facilities and three off site corporate apartments

• Direct the purchase and requisition of office supplies, furniture and office equipment in accordance

with company purchasing policies and budgetary guidelines

Sales & Marketing Coordinator (3 years)

• Lead and support the operations and staff of the sales and marketing teams

• Supervise marketing and sales staff of up to 50 in directors’ absence

• Oversee production and compliance of corporate identity and branding activities

• Create proposals, presentations and budgets for marketing department

• Create and analyze daily and monthly call center sales and marketing reports

• Accountable for the media planning, preparation of files and statistical reporting

• Responsible for vendor negotiation, delivery schedules, and vendor performance

• Manage CRM database files for outbound sales to maximize sales potential

• Responsible for biweekly payroll and bonus program for Sales Department

Manager Outbound Business Development (3 years)

• Supervise and coach 30 outbound call center reps

• Responsible for teams outbound production goals

• Develop sales scripts, promotions, and pricing programs

• Train employees on up sell programs, meeting customer needs and company objectives

Education: Erie Community College, Williamsville NY – Business Administration

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