Customer Service Sales
Resume:
Farouk Shehada
West Nyack, NY **994
***********@*****.***
Experience
Eden Enterprises LLC Property Manager
may 2009 to Present
. Maintain homeowner files and correspondence.
. Maintain income and expense report that is distributed to firm
management.
. Handled vendors and payment schedules.
. Design flyers and post on designated web sites.
. Manage tenant issues including rent collection and contracts.
Mont Blanc Sales Associate
April 2008 To may 2009
White Plains, NY
. Educated and up-sold retail and corporate clients to meet their basic
and upscale needs.
. Tracked and met individual and team related sales goals and quotas
. Provided top notch customer service to high net worth clients to
maintain relationship ratios.
. Promoted and sold packages to enhance gross sales, overall margins and
cross-sell ratios.
Tourneau Senior Sales Associate
White Plains, NY
Oct. 2005 To April2008
. Grossed over a million dollars in Watch Sales in one year.
. Helped customers select merchandise by explaining the features and
benefits of each product.
. Sold Watch Protection Plans on qualifying merchandise.
. Provided superior customer service in person and over the telephone.
. Promoted the Tourneau Club Plan Credit Card.
. Maintained and exceeded sales goals.
Trustco Bank Personal Banker
June 2005 to january 2006
Pomona, NY
. Opened new Personal and Business Checking, Savings, Certificate of
deposits, & IRA accounts.
. Performed various services including account maintenance,
reconciliation, closings, & transfers.
. Ensured customer satisfaction through personalized service leading to
long-term relationships.
. Managed customer portfolios, and relationships while cross selling all
products and services.
. Achieved branch loan, deposit, and retention goals as well as customer
satisfaction objectives.
. Answered incoming calls to resolve customer complaints, bank errors,
and discrepancies
Hold Brothers Equity Trader
August 2000 to May 2005
Jersey City, NJ
. Conducted fundamental and technical research for various industry
sectors.
. Produced and implemented both long and short sale positions for daily
strategy.
. Interacted with group for recruitment and training of new traders.
. Traded firm capital with 500K in buying power utilizing news and other
short and long strategies.
. Responsible for recruiting over 15 traders all of which deposited
capital with the firm.
. Conducted research and monitored news for fundamental and event driven
opportunities.
Education Saint Thomas Aquinas Sparkill, NY
May 2000
Bachelor of Business Administration
Certifications Property Management Certificate-NY Real Estate
Institute June 2013
Commercial Real Estate Certificate-
NY Real Estate Institute
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