Customer Service Manager

Abib Gueye

*** ******* ***

East Rutherfod, NJ **073

201-***-****

******@*****.***

Objective: To obtain a position commensurate with my education and

experience thus far.

Education: Bachelor of Arts in Psychology, May 2011

Montclair State University, Montclair NJ

Experience

Customer Service, 2013-Present

TD Retail Card Services, Mahwah NJ

. Call Center 20-25 calls per day

. Responsible

for several individual assignments

. Build rapport, listen, clarify and manage

conversational flow

Reservations Support, 2012-2013

Liberty Travel, Ramsey NJ

-Daily communication with Suppliers via telephone

and email

- Following up with travel consultants in reference

to accommodation issues

-Process 200-300 emails daily

Account Manager 2012

Asta Funding, Englewood Cliffs, NJ

-Facilitating client correspondence and contact with the

company.

Customer Service, 2011-2012

TD Retail Card Services, Mahwah NJ

. Call Center 70-85 calls per day

. Gained

experience with banking and credit related issues as well as

. Enhancing my customer service and financing skills

Canvasser, 2010

NJ Water and Environmental Federation, Montclair, NJ

. Gained knowledge about NJ water laws and pertinent

issues

Tutoring, 2010-Present

Private Family, Fort Lee, NJ

. Organizational skills

. Certified to teach K-6, reading, writing, phonics,

HTML, Excel, anatomy, psychology, US History,

Science, and over 14 subjects

. Currently tutor ESL students

Food Server and Bartender, 2009

Giants Stadium/Aramark, East

Rutherford, NJ

. Customer service skills

. Organize and keep inventory of food/drinks

. Collaborated with co-workers

Group Camp Counselor, 2006-2009

Chuck McBreen All Sports Summer Camp, Mahwah, NJ

. Group Councilor for ages 7-14

. Coached small teams

. Lead drills and activities

Other Activities

.Worked on Montclair State University Event Staff

2009-2010

.Worked at the Kasser Theater 2009-2010

.Ramapo College Basketball team 2006-2008

.Montclair State University Basketball team 2009

Certifications/Skills/Languages

.S.O.R.A Certified

.Microsoft Word, Power Point, Excel, Access, HTML,

.Athletic

.Leadership and Communication skills

.Fluent in French, Partially Fluent in Spanish

References James Freeman-Memorial Elementary 201-***-****

Tony Campbell-Paramus Catholic 201-***-****

Malick Diakhate-United Nations 646-***-****

Additional available upon request

Contact this candidate