Customer Service Quality Control

C HR ISTOPHER L. BELL

**** ****** **** ** • M arietta, GA 30067 •678-***-**** • ******************@*****.***

PROFESSIONAL PROF I L E

M id- level professional with expertise in various arenas of customer service. Strong ability to execute

p rograms using limited resources with great problem solving, leadership, and communication skills.

ED UCAT ION

HVAC, Expected completion 09/2013

Laurus Technical I nstitute

H igh School Diploma, Graduated 1993

Bayshore H igh School

EXPER I E NCE

Cashier and Prep Cook, 2006 – 2007

Arby’s, Brandenton, FL

• To welcome the customers

• Receive the orders and the respective cash from the customers

• Handing over appropriate food parcels

• good communication and wr it ing skills

• Able to work independently and under pressure also

• Able to read and follow all recipes and menus

• Having food handler’s card

Automobile Detailer, 2006 - 2006

Jenkins Hyundai, Brandenton, FL

• Knowledge of operating a high speed buffer.

• P revious experience detailing and utilizing detailer equipment and chemicals required

• Excellent customer service

Quality Control I nspector, 2003 – 2006

ABC Auto Auction, Brandenton, FL

• Produce working audits for systems operational tasks

• Provide certification to audited systems

• Tender reports as well as recommendations for entire working systems

• Accomplish various inspections to the respective fields

• Take necessary actions for maintaining charts, files as well as progressing and inspection reports

i n various occasions

Customer Service Representative, 2001 – 2003

Blockbuster, Brandenton, FL,

• Responsible for customer service in the digital equipment division, duties included answering

customer queries, problem solving and providing detailed information on new products

• Worked with new customers in the development of new accounts and the implementation of new

systems.

• Assisted in the development of new policies and procedures

• Assisted in the t raining of new customer service representatives and associates

• Generated repeat business through successful client follow-up

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