Sales Software
Resume:
C harles C. Andrews Jr.
Watchung, New Jersey, 07069
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Qualifications:
Level I and I I support; Helpdesk support specialist; Troubleshoot LAN, WAN, and WLAN issues; Test and
E valuate existing Network systems; Server support for DHCP, DNS; Switching technologies: VLANS,
VoIP, STP, RSTP, VTP, DTP, NAT and ACLs; Software WinX, Active Directory an well as Cisco IOS,
E IGRP, OSPF, RIPng; Create and implement internal network infrastructure to meet appropriate goals;
E ffective analytical and persuasive communication skills.
Work H istory:
10/06-01/12 National Card Service, Nazareth Penn.
Independent Sales Contractor, Credit card processing agent.
Analyzing local markets and offering businesses products designed to increase their growth
potential. Training clients and their staff on POS equipment, and software.
11/05-06/06 Dendrite I ntl. Bedminster, New Jersey,
Helpdesk functions on a roll out of new equipment (laptops) and new operating systems.
Facilitated authentication and level I support for Pfizer’s remote users. Support to Sales
force field agents on proprietary software.
05/02-09/05 I ntegrated Strategies and Support, NYC, New York
Field Service Technician; Subcontracting for Hewlett Packard, Berkeley H ts, N.J. Providing
repairs and maintenance services for a variety of Corporate and New York State offices.
1/99-12/99 Office of the Mayor NYC, New York (Computer Horizons Corp.)
M igrated computer network system from Banyan vines to MS Windows NT environment
u tilizing TCP/IP protocol suite. Configuring member severs, Layer I I and I I I Switches as
well as Workstations.
02/98-12/98 Bankers T r ust, Totowa, New Jersey (Key Systems)
General Helpdesk functions; Prepared and configured workstations assigned for
departments and new users. Supported over 300 users on MS Office products and various
bank proprietary programs.
Education:
07/13 Cisco CCENT Certification: CCNA I nterconnecting Cisco Networking Devices 1
12/84 Computer Technology Certificate, Los Angeles City College, Los Angeles, California
06/80 AA Degree in Business Administration, Union College, Cranford, New Jersey
M ilita ry:
Honorably Discharged, U.S. NAVY
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