Customer Service Sales
Resume:
Orlando, FL *****
www.linkedin.com/in/hemingwayj
*******@*******.***.***
JOHN HEM INGWAY
OBJECTIVE
Seeking a career in a challenging, rewarding & diverse atmosphere. One which is full
of creative opportunities for growth and advancement; to utilize my strong work ethic,
education, and expertise in the areas of Healthcare Administration, Clinical Technology
& Health Sciences.
E DUCATION
UN I V ERS I TY O F CEN TRAL FLOR I DA
O R LAN DO, F L
Bachelor of Science (B.S.) in Health Services Administration
• Pursuing a career as a Healthcare Executive
P AL M B EAC H STATE C OLLEGE
LAKE WORTH, FL
Associate of Arts Degree (A.A.)
•Collegiate path in Biological Science
RELEVANT COURSE-WORK
Healthcare Administration
• U.S. Healthcare Systems; Long Term Care & Administration; Health Care Automation; Health Care Economics;
O rganization & Management of Health Agencies; Community Health; Quality Management; Health Law and Ethics;
P rinciples of Managed Care; Healthcare Finance; Epidemiology; Healthcare Needs of the Elderly
• HIPAA; OSHA Guidelines. Member of the ACHE & FNA
Anatomy, Physiology, Microbiology & Chemistry
• Anatomy and Physiology I & I I; knowledge of macro and micro bodily functions.
• Microbiology; cell-culture, cell staining. Experience in a Chemistry Laboratory,
WORK H ISTORY
COMMU N I TY DI RECTOR IN TERN, MARCH O F DI M ES J ANUARY 2013
– A PR I L 2013
• Administrative office position involved in planning as well as preparation of events,
gathering corporate sponsors creating documents, databases and signage.
• Experience with high level corporate sponsorship as well as their correspondence.
• Gaining a broader view of higher level regional events and administrative office
work
• Order fulfillment, processing, telemarketing; innovations; design; concept; meetings;
marketing; project development & design
DEEP WATER LI FEGUARD, WALT DISNEY WORLD, ORLANDO F L May 2011-
August 2011
• L ifeguarded both deep water and shallow water pools, CPR
certified, First-Aid certified, assisted guests
• Gained experience dealing with children and different cultures
a round the world
• During employment maintained a lifeguard license; temp/seasonal
position.
• Very strong swimmer Experience with an AED
• Two recorded saves –a child and a senior citizen
PC-TECH SUPERV ISOR, CI RCU I T CI TY A PR I L
2007 – MARC H 2009
• Sales position that was responsible for selling services & products, computer repair,
over-the-phone customer service, in-store customer service, supervision over a sales
team. In-t raining for management position until bankruptcy in March of 2009.
• Gained massive experience with customer service, mainly customer satisfaction.
• Experience with sales goals and different service sales & leadership tactics.
• Supervised 5-6 employees working within the tech bench
• Staffing; recruiting; t raining; sourcing; leadership development; compliance; quality
assurance; customer focus; building rapport; operations & procedures; service
quality; merchandising; scheduling; cost control; team building; conflict resolution
AFFILIATIONS
FLOR IDA N URSES ASSOC IAT IO N ( F.N.A.)
American College of Healthcare Executives (ACHE)
SKILLS & ABIL ITIES
M icrosoft Office 2007-2010: Cold-Calling / Sales / Medicine / Treatment /
Excel / Access / Word / Customer-Service / N utrition
PowerPoint / Publisher / Satisfaction Sales / Customer Support /
Outlook Healthcare Administration Administration
Computer Networking Business Ethics / Concepts / Supervisor / Leadership /
Software & Hardware Strategies E ntrepreneur
Quality Management / Design / Innovation /
E fficiency Concept
* * * *References available upon request
* * * *References available upon request
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