Customer Service Manager
Resume:
Christina L. Howett
York, PA 17402
Education
York College of PA, York, Pennsylvania May
1998
Bachelor of Science: Elementary Education
. Received Dean's Academic Scholarship
Fall 1994
. Dean's List - 7/8 semesters
. Magna Cum Laude, 3.62 cumulative GPA
Work Experience:
Metso Minerals- Materials Mgmt Assistant/Expediter, York PA Jan
2013-July 2013
. Support Purchasing department by expediting purchase orders
and ensuring that the shipments arrive on time, receiving
line items in SAP, and maintaining prices, lead times, and
vendor information in SAP
. Attended monthly training sessions with rest of staff
Harley-Davidson - Operations Coordinator/Product Development
Coordinator Sep 2006 - June 2008;
March 2010 - Dec 2012
. Provide support to New Products group by acting as link
between PDC and York manufacturing plant regarding new parts
and running changes
. Work closely with Engineers and Supply Chain to prepare for
build events and model year launches
. Facilitate meetings, update reports and queries, send out
agendas and minutes for members and document information in
eroom
. Act as Data Steward and Super user to prepare company for SAP
implementation in July 2012
. Play key role in the Workflow-driven creation and change
processes for Materials and BOM's for SAP
. Was Document Site Manager for York at time when QWeb was
implemented; scheduled and held trainings for all employees
at plant
Harley-Davidson - Supply Chain Specialist
June 2008-March 2010
. Support Purchasing group at the Velocity Center by resolving
receiving issues on the floor in an efficient manner; uphold
direct link through email and phone between supplier and
buyer when resolving problems
. Part of team that worked on CI project to determine C part
distribution between suppliers and identify live unload
carriers
Harley-Davidson Motor Company - Administrative Assistant for Softail
Assembly, York PA April
2004-Sept 2006
. Provide support to Process Lead, supervisors, and engineers
by scheduling meetings and flights, creating presentations,
ordering supplies, and maintaining reports and records
Wal-Mart - Customer Service Manager, York PA Aug
2001-May 2004
. Supervise cashiers throughout store, audit drawers, provide
change, schedule breaks and lunches accordingly, use palm
pilots to assist cashiers, provide prompt and courteous
customer service
. Leader of Risk Control team for the store
Additional Skills:
. Proficient in Microsoft Word, Word Perfect, Power Point,
Outlook, and Excel
. Earned PA Instructional I Certification
1998
Interests and Activities:
Yoe Fire Company, Active Volunteer, Yoe PA
1999-Present
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