Sales Customer Service

Jim Osborn

*** ** ***** **** ***** Lee’s Summit, MO 64064 Phone: 816-***-**** ab9o8x@r.postjobfree.com

Seeking position as

P RINT PRODUCTION MAN AGER

“FOCUSED ON BEST PRACTICES AND PRINCIPLES GEARED TOWARD

EXCEPTIONAL SALES AND SERVICE TO MY COMPANY AND CUSTOMERS.”

Award-winning, top producing, dependable business development professional with 12 years of progressively responsible

sales and ownership experience. Expert relationship builder with successful track record in developing and retaining high-

level accounts and business partners in a competitive marketplace. Comfortable with full or collaborative responsibility for

providing strategic direction of the organization’s sales goals and product/service lines. Particularly strong presentation,

negotiation and communication skills. Cognizant of key competition, market trends and industry changes. Tenacity to

penetrate new markets, capture market share and accelerate corporate revenue growth. Valued by customers for

adaptability, consistent follow-through and caring demeanor. Dynamic leader skilled at developing sales teams to peak

performance, consistently growing and exceeding sales goals and forecasts. Willing to travel.

K ey S kills & C ore C ompetencies

Account & Territory Development • Revenue Growth • Strategic Sales Plan Development • Repeat Business •

Networking • Contract Negotiation • Closing Skills • Cold Calling • Customer Service & Support •

Market Analysis & Penetration • Solution & Consultative Selling • Customer Needs Assessment •

Decision-Maker Research & Identification • Sales Team Development & Training • Sales Projections •

Budget Development • Interpersonal Communication Skills • Public Relations & Presentation Skills •

Team Leadership & Development • Problem Solving • Print Production • Digital Printing •

Full Color & Four Color Printing • Printsmith Software • Mechanical Knowledge •

Adobe Photoshop, InDesign & Illustrator • Microsoft Outlook, Word, Excel & PowerPoint

P rint P roduction Management & S ales E xperience

Owner / Vice President of Sales 1/2004 - 5/2012

Bluestone Printing and Graphics Blue Springs, MO

Raised sales by over 30% in the first three years of ownership through market differentiation and implementing top quality

production standards and an annual sales plan. Directed all sales activities to meet all corporate revenue and marketing goals.

Demonstrated consistent annual sales increases from 16% to 34%.

Designed and implemented a Top 25 Major Accounts Program to compel a high degree of personal communication with top

customers. The program included product design assistance and a no-charge rush service agreement that increased profits from

these accounts by 12%.

Received numerous Outstanding Achievement in Print Shop Growth Awards from CPrint™: 2005, 2006, 2007 and 2008.

Incepted and created an online customer portal that increased ease of ordering and document access for customers and reduced

order turn-around times by three business days.

Identified and capitalized on new growth opportunities through market analysis. Determined sales targets based on profitability

potential; prioritized and determined offerings to potential customers. Assessed customer needs to provide win-win solutions

selling.

Handled all the printing for David Cook’s (Fox Network’s 2008 American Idol Winner) homecoming celebration in Blue Springs,

Missouri, including meeting extremely tight turn-around times for event materials such as press passes, posters and tickets.

Created and met all budgets to maximize quality service to customers, security and growth, and an attractive return on investment

for stakeholders. Authorized capital expenditures and managed all corporate assets. Built and delivered quarterly stakeholder

progress reports. Negotiated and approved contract service agreements.

Solicited pertinent industry information from customers and non-customers to maintain a competitive edge.

Developed and led in-store sales staff training programs including progress reports on sales projections and daily activities.

Organized and promoted an open communication plan including a daily morning meeting, job tracking schedule, and a constant

effort to improve the employee work environment.

Assured quality and accuracy of all completed orders and handled customer questions and complaints quickly and effectively.

Established and monitored pricing schedules and product catalog content with input from team members.

General Manager / Production Manager 6/1998 -– 1/2004

Velocity Press Lenexa, Kansas

Charged with long and short-range planning and direction for the company to achieve its goals, income and profit. Directly

responsible for nurturing all customer relationships. Reported directly to the company owner.

Identified potentially profitable customers and devised strategies to develop those relationships.

Organized company resources and assets into functioning product and revenue-driving units. Directed sales team training.

Implemented a systematic, successful approach to print shop management encompassing five rules: maintaining order entry

discipline, taking possession of all jobs, personal involvement in all jobs, consistent job tracking and daily morning staff meetings.

Ensured a harmonious workplace for all personnel. Provided leadership and leadership development to team members and

implemented standard operating policies and procedures. Recruited and maintained a competent staff using authority, as

necessary, to hire, fire, change compensation or assigned duties.

Established and adjusted pricing schedules. Negotiated and accepted contract service agreements.

Authorized all capital expenditures, debts, investments, and managed corporate assets as prescribed by the owners.

Enforced company guidelines and policies. Detected fraud, waste, and abuse of company property or misappropriation of funds.

Prevented embezzlement, stealing, and unauthorized use of company property, facilities and/or equipment.

Regularly produced pertinent reports, time sheets, job jackets and other records in a timely manner. Confirmed deadlines for rush

and critical orders were met.

Maximized use of inventories to assure minimum waste and spoilage by taking monthly inventory of all press supplies, chemicals,

paper stocks and other materials. Purchased all materials, equipment, operation supplies and services as needed.

Adhered to a meticulous maintenance and cleaning schedule for all printing equipment to prevent downtime and lost revenue.

Ensured waste build-up did not create a fire hazard.

Formed and complied with all provisions of the Hazardous Communications Plan. Confirmed and enforced personal safety,

OSHA and hazardous waste requirements. Complied with all local, state and federal laws and regulations.

Conducted a daily company meeting to assure proper job scheduling and communication.

Previous positions:

Press Operator 1993 – 1998

The Town Crier Pella, IA

Press Operator / Film Stripper 1988 – 1993

Holm Graphics Services Des Moines, IA

A wards

2005, 2006 & 2008: CPrint™ Exceptional Performance in Print Shop Management

2005, 2006, 2007, 2008: CPrint™ Outstanding Achievement in Print Shop Growth

2007: Kansas City Business Journal Top 25 under 25 Nominee

P rofessional Development

Professional Sales, Financial and Management Training 2004 - 2008

CPrint™ Professional Printing Alliance Charleston, WV

QMDI 46-4 Training 1998

Heidelberg Academy Atlanta, GA

E ducation

Des Moines Area Community College Des Moines, IA

Jim Osborn • ab9o8x@r.postjobfree.com • 816-***-****

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