Customer Service Sales
Resume:
T I F FA N Y B U L L O C K
**** ********* ** #***, *******, MD 21114
T _ B U L L O C K 1 @ YA H O O . C O M
OBJECTIVE
Highly motivated and eager to learn, team player seeking a professional career with a well- respected company
EDUCATION
University of Maryland, University College August 2014 (expected graduation)
M.S. in Management specializing in Marketing, GPA 3.4 cumulative
Graham Webb International Academy January 2012
Cosmetology License, Student Business Leader of the Year, based on retail sales, services performed, attendance, and
overall professionalism
Howard University May 2010
B.A. in Communications with honors (magna cum laude), GPA 3.73 cumulative, Participated in Annenberg
Communications Honors Program
EMPLOYMENT
J. Bené Spa & Salon Upper Marlboro, MD
Stylist July 2013-Present
Perform hair consultations to determine and recommend beauty service, Provide services to clients such as
shampooing, cutting, styling, coloring and highlighting as desired, Maintain safety standards and cleanliness,
Emphasize product benefits and assist clients in the selection of retail products or services for their hair care needs,
Maintain a consistent relationship with client base in order to ensure return clients, Market to gain new customers,
Attend and participate in continuing education and training in order to follow new trends and technique
Lead Salon & Spa Assistant December 2012-July 2013
Set the standard for the role of Salon & Spa Assistant, Properly prep clients for services, build relationships with
clients through follow-up calls and product and service recommendations, Organize, clean, and maintain the salon/spa,
Train newly hired assistants for success in the salon
Enterprise Rent-A- Car Crofton, MD
Management Trainee June 2012-December 2012
Provided exceptional customer service, Utilized strong sales and communication skills to up-sell customers different
products, Marketed to small businesses and corporations to generate leads to open business accounts, Track and report
all sales figures on a weekly basis
US Attorney’s Office for District of Columbia Washington, DC
Clerk September 2009-January 2011
Worked in several offices to include criminal front office, public affairs office, and human resources, Assisted in
Community Outreach Program for schools and surrounding neighborhoods, Completed administrative tasks such as
maintaining databases and file systems, data entry, drafting correspondences, screened phones calls, resolved issues or
directed them as necessary, and scheduling conferences, appointments, and travel
Jam Sports & Entertainment Clinton, MD
Business & Law Intern October 2008-February 2009
Assisted with execution of Celebrity Basketball Game during the Superbowl XLIII in Tampa, FL, Drafted/Edited
correspondences (proposals, memorandums, letters), Contacted celebrity management & representatives to request
appearances, Scheduled times for celebrity basketball players meet with press/media, Planned strategic ways to market
event
TD Bank Clinton, MD
Teller/Customer Service Rep June 2007-September 2008
Excellent customer service, received phenomenal annual review, cash handling of over $10,000 daily, resolved account
problems, initiated the opportunity to learn tasks outside of job position requirements
SKILLS
Type 50WPM, Proficient with Microsoft Office Suite, Adobe Photoshop, iMovie, Social Media (Facebook, Twitter,
LinkedIn, YouTube, Instagram), Strong written/verbal communication skills, Strong organizational skills and attention
to detail, Strong interpersonal skills
HONORS & AWARDS
Student Business Leader of the Year, Magna Cum Laude, Dr. Deloris Freeman Scholarship Award, Howard University
Trustee Scholarship, Dean’s List (each semester), On-the-Spot Award, Employee of the 3rd Quarter, Special
Congressional Recognition from Steny Hoyer, Presidential Award for Educational Achievement, The State of
Maryland Merit Scholastics Award
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