Project Manager Engineer

PAVAN K. NAGARAJARAO 262-***-****

***** **** ******** ***** ******@*****.***

New Berlin, Wisconsin 53151

SUMMARY

IT Professional with extensive (10+ years) Oracle E-Business suite

applications that includes implementation, Project Management, IT Service

delivery, Supervision of techno functional teams both in onsite and

offshore, Cloud based third party apps implementation and a demonstrated

record of customer facing skills.

Oracle EBS 11i Supply Chain & Mfg modules Leading Techno Functional

Teams

Cross-functional Skills Six Sigma Green Belt

Business Requirements Gathering and Use Casing Onsite / Off-Shore

Technical Leadership

Single Sign On & Identity Management Program Management &

Implementation

Cloud Based SaaS Applications Implementation WMS implementations

Technology Architecture & Integration Prioritization & Change

Requests Management Management/Mentoring Talent Strong

Communication / Presentation Skills

Salesforce.com CRM Manufacturing Experience

PROFESSIONAL EXPERIENCE

Direct Supply Inc, Milwaukee, WI 2011 to 2013

Leading solutions provider in the long term care and assisted living market

providing services ranging from healthcare products to equipments and

services. It is a fast growing market leader nationally known for its

excellent customer service.

Integration Leader - Third Party Applications

Responsible for managing and executing the integration of all third party

applications into the application stack of the organization. The role

calls for working with Business Analysts, technical resources and

functional stakeholders internally and with software application vendors

externally. The scope of the role encompassed understanding requirements,

planning, resourcing and executing integration projects on time.

. Led, researched and implemented best of breed third party solutions

for Direct Supply's Shared Services Groups like Supply Chain and

Finance. Though the solution research was not part of my

responsibilities, by being proactive and leveraging my experience I

was able to reduce the project timeline and deliver aggressively to

our business customers.

. Implemented a Single Sign On Solution across the organization with

limited resources and to an aggressive timeline. The Single Sign On

project was important to our leadership especially with a companywide

emphasis on moving towards cloud based solutions.

. Led the IS part of the implementation of Salesforce.com for one of our

Strategic Business Units (SBUs). On my part, this called for quickly

ramping up on Salesforce which as an application was critical to the

organization's road map.

Johnson Controls, Milwaukee, WI 2009 to 2011

Johnson Controls is a globally diversified company headquartered in

Milwaukee offering products & solutions in three segments: Energy and

operational efficiency for buildings, lead acid batteries and advanced

batteries for hybrid and electric vehicles, and automobile interiors.

IT Project Leader

Served as the consultant Project Manager with responsibility to interface

with the business customers and lead multiple IT projects of differing

size and scope (from Ideation thru' design and development to validation

and launch) for the Business in close coordination with the Project

Engineering (Infrastructure) team, business stakeholders and the PMO; Own

the delivered solutions in terms of issue management, upgrades and

business customer interface.

PAVAN K. NAGARAJARAO Page Two

. Implemented a Secure File Transfer Protocol based solution for

Treasury that was meant to mitigate SOX audit concerns around our

Treasury Payment transaction processing. This was a high impact

project that was critical to the Executive Leadership team.

. Successfully managed a tool rollout for the Corporate Accounting team.

This application tool addressed their requirements for an automated

reconciliation solution for all their General Ledger extracts from

their Oracle General Ledger.

. Implemented a global file share rollout for Corporate Tax that was

architected to enable their China tax team and the US tax team to be

on the same file share while working off their local servers. The

solution addressed their performance need which was a showstopper for

them especially during tax season and month closing.

. Working in close coordination with the Active directory team, moved

all the existing portfolio of financial applications to AD

authentication away from application specific authentication.

. Established an engagement process with vendors that put in place a

regular cadence for follow-ups, issue resolution and staying on top of

all project deliverables.

Medical College of Wisconsin (MCW), Milwaukee, WI 2007 to 2008

MCW / Froedtert is Wisconsin's #1 Trauma center and a premier research

center for health care treatment in areas like Neurology, Endocrinology and

Communicable Diseases.

Production Support / Operational Excellence Leader - Oracle ERP

Responsible for overall IS operational excellence as related to

supporting the Oracle ERP installed base for the college, defining and

maintaining the Service Levels for the business customers, instituting

processes and metrics, managing offshore and onsite development

resources, and for performing the role of Client Service liaison between

the IS team and the business team. In this role I was also the IS point

of contact for external IT audits. I reported to the VP & CIO.

. Established Project Portfolio Dashboard reporting for all vital IS

projects. This provided sufficient visibility to the executive

management team on resource usage, project status, risks and project

milestones.

. Started a Voice of Customer (VOC) approach in working with the

internal customers. This was not only well received but was

instrumental in helping initiate Service Level Agreements (SLA) with

them that helped create for IS a good framework for meeting customer

satisfaction.

. Actively worked with the DBAs and the Unix System administrators and

setup an instance management strategy that resulted in an intuitive

use of different Oracle instances for the user base, optimal hardware

use for the datacenter and fast cloning times.

. Managed the Oracle 2008 RUP upgrade project. This brought the 11i

Installed base to the most current patch set level and facilitated

better support from Oracle.

. Established better documentation rigor within the team. Championed and

instituted the use of Application Implementation Methodology (AIM)

documentation required thru' design, testing and post go-live support

for all IS deliverables. Kept the team abreast of all technology

advances like SOA and BPEL by attending user groups and conferences as

well as encouraging them to attend such events by adequately budgeting

for team learning.

. Owned and drove better data reporting to the Dean and the executive

team by managing remediation of all reports due to a new HR work

structure renovation across the college.

. Successfully setup a global prioritization process for all production

support change requests. Acted as a single point of contact for the

business users and mentored the development team in the triage and

resolution of these change requests. The streamlined process resulted

in a reduction of change requests backlog by almost 60%.

. Started an initiative to migrate some of the Oracle's solutions

implemented to an SOA based architecture based on Oracle's BPEL. This

positioned IS in a position to be ready to decouple existing PL/SQL

based solutions and adapt to a BPO initiative started by the CFO.

PAVAN K. NAGARAJARAO Page Three

GE Healthcare (Formerly GE Medical Systems - GEMS), Milwaukee, WI 2001 to

2007

GE Healthcare is a global leader in diagnostic imaging and end to end

Healthcare solutions.

Solution Engineer / Program Manager - Oracle Center Of Excellence (Oracle

Coe)

Responsible in delivering end-to-end ERP solutions in the Oracle e-

business suite Order-To-Cash (OM, Shipping and AR) track by managing and

setting directions to a team of Oracle module experts and development

resources and working in close alignment with the PMO, drive the Proof Of

Concept (POC) of proposed solutions, and lead the ERP releases.

. Won management awards for outstanding contribution on the GEMS-IT

Oracle 11i upgrade and the Instrumentarium Oracle integration

projects.

. Led the Siebel-Oracle interfaces remediation for Instrumentarium

business. Delivered the design and MD60 documentation. The seamless

remediation was delivered with zero impact to the Field engineer sales

and service business in spite of major configuration differences in

accounting and inventory in the ERP instances for the two businesses.

. Delivered a common Order management solution for the service parts

business. This web based bolt-on tool delivers Order management

functionality using Oracle APIs to meet the business CTQ (Critical To

Quality) of 2 minutes per each order flow from OM thru' shipping.

. Deployed a real time ERP monitoring system to monitor our release

instances. The system provided drill-down ability to diagnose, monitor

and optimize performance showstoppers. It reduced the turnaround time

by as much as 90% for our support team in fixing performance issues.

. Managed the war room of 25 contractors for year-end close providing

24X7 production support to Europe, Asia and the Americas users. Led a

six-sigma project that resulted in a process improvement reducing the

support requests by 40%.

PRIOR RELEVANT EXPERIENCE

Core Services / Irista (Formerly HK Systems), Senior Consultant, 1999 to

2001

Wipro, India, Senior Software Engineer / Systems Manager, 1994 to 1999

EDUCATION

BS, Mechanical Engineering, Bangalore University, India

GE's Project Leadership Course

AWARDS / CERTIFICATIONS

Six Sigma Certification - GE Healthcare

Professional Scrum Developer - Centare

IT PROFICIENCIES

Oracle ERP (Versions 10.5.5 thru' 11i), Oracle db, SQL, Oracle PL / SQL

Salesforce.com, Active Directory

Virtualization, Powerbuilder

MS Project, MS Windows, MS Active Directory

ITIL tools - Starteam and Cherwell

Unix (including shell scripting)

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