Sales Manager

Erica Darden

***** **. ***** ** *******, GA *****

Available to Relocate Nationwide

Cell: 404-***-**** ********@*****.***

Erica Darden

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Entry-Level / Business Development Professional

Recent graduate of Wesleyan College’s Advertising and Key Competencies

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Marketing communications program highly motivated to Customer Acquisition

launch professional marketing careers. Referral/Repeat Business

Excellent interpersonal, communication and relationship Generation

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building skills. Listen attentively, communicate persuasively PowerPoint Presentations

and follow through diligently with strategic sales tactics. Public Speaking

Technically skilled cross platform expertise (Win/Mac) and Complaint Handling

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proficiency in Word, Excel, PowerPoint, and Photoshop. Consultative Sales

Prioritization

Inventory Management

Education

Wesleyan College, Macon, GA

BA in Advertising and Marketing Communication May 2009

• Awards: Academic/Athletic Scholarship (2005 to 2009); BSA Public Relations Chair (2006 to 2007); Mayoral

City of Macon Recognition Award (Advertising Campaign Internship) (2009). NCAA III Basketball GSAC

Regional top ten placements (2005 2008). MVP (2006 2007)

• Volunteerism: Community Outreach Athletics (Basketball Mentor program; ages 12 18) (2006 to 2008);

Wesleyan Basketball Camp Cultivating High school talent (2008 to 2009).

Work Experience

Retail Sales Associate November 2012 to Present T Mobile Inc USA Lithonia, GA

Build customer confidence of customers by making the store experience interactive, engaging and

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reassuring.

Maximize customer experience by "solving the whole problem" (as opposed to pushing products).

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Maintain the visual appeal of your store.

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Make the most effective use of store displays and interactive devices for each of your customers.

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Sales Calls and Consumer loyalty.

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Keep abreast of the rapidly evolving T-Mobile technology.

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Develop positive customer relationships.

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Front Office/ Manager, April 2011 to November 2012 Microtel Inn & Suites• Conyers, GA

Day-to-day management of a hotel and its staff. Responsible for the commercial accountability for

budgeting and financial management, planning, organizing and directing all hotel services, including

front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping

• Analyzing sales figures and devising marketing and revenue management strategies.

• Supervising maintenance, supplies, renovations and furnishings;

• Planning and organizing accommodation, catering and other hotel services.

• Hotels sales and contract negotiations.

• Ensuring compliance with licensing laws, health and safety and other statutory regulations.

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• Supervising a staff of 15 employees.

Front Office/General Counselor, June 2011 to August 2011 CAMP TOWANDA, Honesdale, GA Provided

support to office manager completing all duties assigned. Mentored campers guiding youth through daily activities in

a structured manner.

Record Keeping, office management and responsible for information systems.

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Handling staff and visitor inquiries via e mail, telephone, and in person, pushing new camper enrollment and

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marketing material.

Maintaining files and updating schedule and task reports.

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Supervise all assigned aspects of the campers’ day including morning reveille, bunk clean up, meal times, rest

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hour; evening activities, getting ready for bed, and after our duty assignments.

Administrative Assistant/ September 2009 to April 2010• Midtown Urology, Atlanta, GA Provided support to

the front office, handling internal and external administrative tasks as assigned.

Managed administration: forwarded requests and unresolved issues to the designated resource by communicating

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and coordinating with internal departments.

Responded promptly and answered/resolved customer inquiries and complaints.

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Maintenance of marketing material and up to date new patient enrollment and referrals.

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Kept records of customer interactions and actions taken including – transactions, comments, inquiries and

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complaints.

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• Advertising Consultant January 2009 to May 2009• Macon Terminal Station Internship, Macon, GA

Promoted marketing strategy to expand the growth of the Macon Terminal Station. Engineering innovative design

concepts and campaigning those concepts.

Preparing weekly status reports for weekly meetings

Engineered design concept for marketing brochures.

Event promotion and marketing strategy (Power Points, competitive lists, clientele and resources)

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References Available Upon Request

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Erica Darden

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