Customer Service Manager
Resume:
Shamira Cordero
Contact
E-mail : *******.*******@*****.***
**** ** ** *****, *****, FL; 33147
OBJECTIVE
Seeking a position that will benefit from my sales experience, strong organizational, clerical skills, and
where my customer relations experience can be fully utilized to improve customer satisfaction and enhance
the company’s name.
EDUCATION
Miami Dade College Miami, FL
Majoring: Pre Med Nursing
Graduating: June 2014
William H. Turner Technical Arts High School Miami, FL
Vision Assistant Certified
Weighted GPA: 3.51/ 4.0
Graduated June 2009
EXPERIENCE
November 2010 Present David’s Bridal Hialeah, FL
Position: Wedding Consultant
Summaries of Responsibilities:
Answering phone calls, and greet guest as they walk through the door.
Set up appointments, and follow up calls, answering inquires customers may have.
Handle complaints, resolve customer’s questions related to orders and take orders as needed.
Maintain responsible for bank cash and balancing at the end of the day.
Cash handling as customers are ready to pay for merchandise.
Maintain responsible for bank cash and balancing at the end of the day.
Have knowledge of product line, prices, deliveries, and various marketing promotional services
and similar data as required by customers.
Aid with choosing wedding attire, and accessories.
Help plan weddings with families. Provide advice on clothing, invitations, decorations, music,
food, and other aspects of the wedding.
March 2007 Nov. 2010 Nava Med Wellness and Spa Miami Gardens
Positions: Customer Service Clerk/ Marketing Assistant
Summaries of Responsibilities:
Answering phone call. Greeting guest as they walk in.
Set up appointments and make follow up calls to ask how customers experience was.
Arranging conference calls.
Taking inventory regularly.
Worked with marketing manager by contributing with planning overall marketing, e marketing,
training and strategic programs.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word
processing, spreadsheet, database, or presentation software
Maintained precise and accurate records of daily and weekly activities and referral profiles.
Conducted marketing activities according to the policies, procedures, and protocols of the agency
Jan 2009 Dec. 2010 Miami Apostolic Fountain of Life Miami, FL
Positions: Treasurer
Summaries of Responsibilities:
Overseeing the development and observation of the organization's financial policies
Set up appointments and make follow up calls.
Arranging conference calls.
Set up appropriate systems for book keeping, payments.
Ensure everyone handling money keeps proper records and documentation.
Being knowledgeable about who has access to the organization’s funds, and any outstanding bills
or debts owed, as well as developing systems for keeping cash flow manageable.
Prepare invoices, reports, memos, letters, financial statements and other documents,
SKILLS
Bilingual: English/ Spanish CPR Certified Microsoft Office Proficient Clerical Skills
Organization Skills Customer Service Oriented Team Worker Management Skills
Flexible Excellent Communication Skills Quick Learner Problem Solver
INTEREST/ ACTIVITIES
At Church
2012 Present: Sign Language Praise Group
2010 Presant: Jireh Praise Dancers
2008 Presant: Miami Apostolic Church Choir Member
2011 2012: Miami Apostolic Fountain of Life Youth Secretary
2010 2011: Miami Apostolic Youth Treasurer
2009 2010: Miami Apostolic Youth Society Secretary
At School
2007 2009: HOSA: Health Occupation Students of America
AWARDED: HOSA 1nd Place National Clinical Specialty 2009
AWARDED: HOSA 3rd Place State Clinical Specialty 2009
2008 2009: William H. Turner Tech Band Member
2005 2009: Vision Assistant Program
CERTIFIED: Vision Assistant Certified 2009
REFERANCES
Alicia Riley Miller David’s Bridal Customer Service Manager Hialeah, Fl
Kenneth Gonzalez Miami Beach Senior High Counselor Miami Beach, FL
Sandra Chambers Claim Authorizer Davie, FL
Hilda Aguilar Florida Int. University Office Manager Miami, FL
Joel Espana Miami Apostolic Fountain of Life Church Miami, FL
Contact this candidate