Sales Staff
Resume:
N ORBERT MICHAEL DEOGRACIAS
** ******* ****, ****** *****, CA 92694
******@*****.***
Education
University of the Philippines College of Allied Medical Professions
Bachelor of Science in Speech Pathology 1990-1995
Positions Held
Advanced Discovery
Production & Operations Coordinator, June 2009 - Present
Executive Assistant, Database Administrator,
Sales Support, Administrative Assistant
Salary: $44000.00 per annum
• Responsible for providing direction to a production team in the daily management of work orders
and projects
• Ensured that all work orders are logged in, produced and completed in a timely manner.
• Modified the database structure, as necessary, from information given by application developers
• Enrolled users and maintained system security
• Ensured compliance with database vendor license agreement
• Controlled and monitored user access to the database
• Monitored and optimized the performance of the database
• Planned for backup and recovery of database information
• Maintained archived data
• Contacted database vendor for technical support
• Generated various reports by querying from database as per need.
• Oversaw all aspects of general office coordination.
• Maintained office calendar to coordinate work flow and meetings.
• Maintained confidentiality in all aspects of client, staff and agency information.
• Monitored and assisted with maintenance of the organization’s website.
• Interacted with clients, vendors and visitors.
• Answered telephones and transferred to appropriate staff member.
• Opened, sorted and distributed incoming correspondence, including faxes and email.
• Signed for and distributed UPS/FedEx or similarly delivered packages.
• Prepared responses to correspondence containing routine inquiries.
• Performed general clerical duties to include, but not limited to, bookkeeping, copying,
faxing, mailing and filing.
• Filed and retrieved organizational documents, records and reports.
• Coordinated and maintained records for staff, office space, telephones, parking, companycredit
and debit card and office keys.
• Coordinated and directed office services, such as records, budget preparation, personnel and hou
sekeeping.
• Created and modified documents such as invoices, reports, memos, letters and financial
statements using word processing, spreadsheet, database and/or other presentation
software such as Microsoft Office, QuickBooks and/or other programs.
• Conducted research, compiled data and prepared papers for consideration and
presentation to the Executive Committee, including the CEO and his Board of Directors.
• Set up and coordinated meetings and conferences.
• Prepare agendas and made arrangements for committee, Board or other meetings.
• Interacted with the organization’s Board of Directors.
• Attended Board, committee meetings or other meetings as requested in order to record
minutes.
• Compiled, transcribed and distributed minutes of meetings.
• Made travel arrangements for staff, board and volunteers.
• Collected and maintained inventory of office equipment and supplies.
• Researched, priced and purchased office furniture, equipment and supplies.
• Arranged for the repair and maintenance of office equipment.
• Supported staff in assigned project based work.
• Supervised volunteers and other support personnel.
• Assisted in special events, such as fundraising activities and the annual meeting.
• Assisted with overall maintenance of the organization and its offices.
• Other duties as assigned by the CEO and the President of the Company.
Comerica Bank
CSR II June 2008-May 2009
Salary: $35000.00 per annum
• Supported the Assistant Branch Manager in Operational issues and concerns for the Banking
Center (including implementation of Banking Center policies and procedures, monthly, quarterly
and annual certification of Banking Center holds/restraints, pledges, negotiable items such as
official checks, travelers checks, gift cards, ATM working supplies, wire requests, safe deposit
boxes, certificated deposit account transactions, logs and requisitions, etc.) and daily Banking
Center procedures including branch balancing, debits and credits, ATM balancing, etc.
• Problem solves issues with customers’ accounts (balances, account discrepancies, overdrafts,
returned items/checks, fees, etc.).
• Primarily responsible for the Bank Vault (daily inventory of cash and other negotiable instruments
such as official checks, travelers’ checks, gift cards and gift checks, etc, cash ordering, cash
dispensing, vault balancing, etc).
• Processed various bank transactions (deposits, withdrawals, transfers, wire requests, requests for
official checks, bank statements, etc.).
• Created Excel spreadsheets with embedded formulas to track Banking Center product sales and
staff productivity.
• Trained Banking Center staff to effectively utilize created spreadsheets.
• Created plans and strategies that the Banking Center staff can use to accomplish daily, weekly,
monthly and annual sales goals.
• Cross-sell bank products to existing customers such as savings accounts, ATM visa check cards,
overdraft protection, online banking, etc. to increase bank earnings and revenues.
• Assisted banking center officers and personnel with general clerical duties.
• Conducted internal sales presentations for staff as needed.
• Assisted management with daily activities as assigned.
• Answered phone inquiries, ordered and maintained supplies and forms both for the banking
center and the customers, and assisted with safe-deposit maintenance.
Samsung Electronics America-IT Division
Marketing Operations Assistant October 2007-May 2008
Salary: $32000.00 per annum
• Processed Marketing Claims using SAP and E-Office
• Worked with Marketing and Sales Management regarding claim approval processes
• Worked with Sales Operations and Accounting in meeting goals assigned
• Entered new vendors for approval and payment
• Compared claims versus approved programs
• Created Excel spreadsheets to track claims that were submitted and claims that were already
processed.
• Reviewed processes for claims and streamlined them if necessary
• Communicated with customers, Sales and Management Personnel
Communicare Therapy Center for Children, Inc.
Chief Speech and Language Pathologist May 2000-March 2006
Patient Care
• Provided patient care services involving evaluation and treatment of speech/language or hearing
disorders by demonstration of best practices.
• Served as a clinical resource and mentor to clinical staff for maintaining professional practice
standards, clinical staff skill development, and in providing quality professional patient care
services.
• Provided formal and informal in-service training to educational staff and families in relevant areas
focusing on speech and language therapy treatment principals as they relate to the development
and education of children with special needs.
• Consulted and collaborated with medical professionals and educators regarding speech and
language therapy services for children;
• Referred children and families to related services which will assist the child’s development
Staff Supervision
• Provided clinical supervision of staff in the speech and language department.
• Participated in the coordination of orientation, mentoring, and training of new clinical staff.
• Provided guidance for clinical staff in setting goals for professional development and work
performance.
• Coordinated and monitor day-to-day clinical staffing assignments to meet caseload needs while
maximizing productivity.
• Informed the Program Director of any problems, changes, or trends affecting staff, patient care, or
any other aspects affecting the speech and language department of Communicare.
• Engaged the staff in the identification of problems, concerns and initiatives that may potentially
impact upon the organization.
• Participated in planning programs as directed by the Program Director.
Administrative Functions
• Developed and facilitated a parent-child language stimulation playgroup for children with speech
and language delays
• Represented Communicare in meetings for various parent-support organizations
• Responsible for interviewing and selecting of appropriate candidates for speech and language
clinical positions.
• Developed procedures regarding clinical competency measures and the subsequent credentialing
of clinical personnel.
• Developed clinical performance improvement activities for Communicare
• Assisted in any other administrative duties as assigned by the Program Director
Finance Officer August 2002-March 2006
• Monitored daily financial transactions of the clinic.
• Approved cash and check disbursements.
• Signed checks (together with one other officer).
• Maintained clinic budget on a day-to-day, month-to-month, and year-to-year basis.
• Reported financial status of the clinic to the Board.
Logistics Officer May 2000-March 2006
• Monitored cleanliness and orderliness of clinic premises.
• Monitored cleanliness and orderliness of materials and equipment.
• Monitored inventory of therapy materials & equipment, office & cleaning supplies.
• Approved requisitions for materials and supplies.
• Approved requests for repair and/or maintenance of equipment.
• Reported status of materials, equipment and supplies to the Board.
Communicare Speech Therapy Center
Consultant Speech and Language Pathologist May 1995-April 2000
• Provided speech and language therapy services to children referred to therapy services in
Communicare.
• Administered pediatric speech and language therapy assessments to determine a child’s level of
function relative to the child’s age and educational placement in such areas as fine/gross motor
skill development, sensorimotor integration, self-care and activities of daily living
• Developed speech and language treatment plans and goals for rehabilitative care to improve
student functional abilities and enhance their ability to learn
• Wrote assessment reports identifying the child’s needs and proposed treatment strategies, writes
individual goals and objectives as part of the treatment plan, maintains progress records.
• Provided clients with individual treatment and group therapy sessions to address specific areas of
sensory-motor integrative dysfunction
• Participated in meetings between teacher and families on the appropriate implementation of
therapy programs; collaborates and coordinates speech and language therapy goals with
educators
• Provided formal and informal in-service training to educational staff and families in relevant areas
focusing on speech and language therapy treatment principals as they relate to the development
and education of children with special needs.
• Consulted and collaborated with medical professionals and educators regarding speech and
language therapy services for children;
• Referred children and families to related services which will assist the child’s development
• Provided direction, training, and assistance to support staff assigned to the speech and language
therapy program
• Recommended future speech and language therapy services to administration
• Performed related duties as assigned.
Learning Partners School, Inc.
Staff Speech and Language Pathologist 1995-1996
• Planned, prepared and implemented new programs or facilitates change in the existing Speech
Therapy Program.
• Organized, directed and coordinated programs.
• Gathered and interpreted data for individuals, groups or programs.
• Delivered services to students or others.
• Collaborated with school personnel and/or parents to coordinate the delivery of services to
students or others.
• Facilitated professional development activities to achieve goals and achievement of desired
goals.
• Developed and improved individual competencies and skills to deliver services.
Diagnoses/ Cases Handled
• Communication Disorders
• Speech and Language Delays and Disorders
• Autism and Related Disorders
• Down Syndrome
• Cerebral Palsy
• Cleft Lip and Palate
• Articulation Disorders
• Fluency Disorders
• Hearing Impairment
Presentations/Seminars Conducted
• Therapeutic Techniques for Children with Autistic Spectrum Disorder – A Seminar for
Practicing Speech and Language Therapists
• Communicare Therapy Center for Children, Inc. October 2004
• Career Outlook for Speech and Language Pathologists
• University of the Philippines-Manila College of Allied Medical Professions, July 2004
• Language Issues for Preschool Children
• The Learning Child School, March 2004
• Communication Issues for Children with Down Syndrome (Down Syndrome Association of
the Philippines, Inc. Early Intervention Seminar Series)
• Makati City, September 2003
• Language Stimulation Techniques Workshop for Parents
• Communicare Therapy Center for Children, 2003, 2004
• “I’m a Good Kid!” Caregiver Training Seminar Series
• Communicare Therapy Center for Children, March 2001
• “I Can Play, I Can Talk!” Caregiver Training Seminar Series
• Communicare Therapy Center for Children, March 2002, March 2003
Continuing Education
• Reading Strategies for the Development of Oral Language
• Communicare Therapy Center for Children, Las Pinas City, April 2005
• Handling Children with Visual Impairment
• Communicare Therapy Center for Children, Las Pinas City, March 2005
• Mentoring and Coaching Entry-Level Practitioners
• Las Pinas City, August 2002
• “Once Upon a Time” Development of Language Narratives in Children
• Core Skills Therapy Center, Quezon City, March 2002
• The Child with Sensory Integrative Dysfunction
• Paranaque City, April 2000
• Starting Points for the Hearing Impaired
• Cooperation for the Hearing Impaired’s Language and Development
• (CHILD’s), Inc., Philippine Children’s Medical Center, Quezon City, February 26, 1995
• Seminar on Development and Behavior of children with Special Needs
• Philippine Association of Speech Pathologists, October 27-29, 1994
• Pediatric Language Assessment
• Philippine Association of Speech Pathologists, Manila, May 29, 1993
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Languages
• Filipino – native language
• English– speak fluently and read/write with high proficiency
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Memberships
• Therapy Centers Movement, Charter Member
• Philippine Association of Speech Pathologists, Board Member
• University of the Philippines- College of Allied Medical Professions Alumni Association, Board Member
• Autism Society Philippines-Metro South Chapter, Professional Member
• Down Syndrome Association of the Philippines, Inc., Professional Member
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