Customer Service Sales

Darlicia Y. Stallion

**** ******** *****

Douglasville, GA 30135

Phone: 606-***-****

Email: **********@*****.***

Qualification Summary

MS PowerPoint Customer and Broker Relations Change Management

MS Excel Event Coordination Sales Order Management

MS Word Executive Support Training

SAP (Sales Order)

I am a motivated professional who is detail-oriented, with a proven ability

to multi-task and meet deadlines.

Professional Experience

Cobb County Tag/ Title Office February 2013- Present

Austell, GA

Tag/Title Clerk

. Serve as first point of contact interacting with the general public;

resolving, responding to tag/ title renewals transfers.

. Complete review of qualifying documents to ensure accurate processing

. Process tag and title applications; determining the type of tag or decal,

calculating taxes-fees charged.

. Operate, manage queing system as an effort to streamline customer wait

time and improve service delivery.

. Daily cash handling/ balancing of inventory control items.

Belk Inc. August 2005 - Present

Douglasville, GA

Sales Associate

. Performed customer sales in three unique store locations over eight

years: Somerset, KY (2005 - 2011), Knoxville, TN (2011-2012), and

Douglasville, GA (present).

. Courteously greet customers to determine need, while promoting a positive

in store experience.

. Strong product knowledge, demonstrated by increasing and maintaining a

consistent and loyal customer base, responding to inquiries,

communicating special events and promotions.

. Process sales transactions, while offering information about available

financing.

. Facilitate customer special orders, alterations, returns, and exchanges.

. Ensure accuracy in signage as well as pricing. Created feature displays

utilizing visual presentations leading to increase sales productivity.

. Organizational as well as time management skills utilized by keeping

sales area uncluttered and well stocked at all times.

. Adhere to company policy regarding inventory control issues by

recognizing and responding to security/loss prevention immediately.

. Mentoring and new sales associate training.

Performance Food Group

March 2010- January 2011

Somerset, KY

Customer Care Associate

. Served as a strong contributor to the achievement of department and

company's sales goals by demonstrating strong product knowledge,

utilizing pertinent skills such as attention to detail, organization, and

time management.

. Interaction with vendors/brokers as needed, discussing product need,

generating sample requests, increasing sales, and finalizing orders.

Scientific Applications International Corporation April 2007 -

March 2010

Somerset, KY

Facilities Service Coordinator

. Coordinated and planned furniture and telecommunication moves.

o Facilitated additions and changes for all SAIC locations. Data

entry for facility service requests, administrative support.

Kentucky Baptist Homes August 2004 - August 2005

Somerset, KY

Administrative Assistant

. Supported Executive Leadership.

. Managed the organizations correspondences, appointment calendars, multi-

line phones, mail, and external client files.

. Completed monthly bank reconciliation.

. Coordinated and assisted Case Managers with training sessions and staff

meetings.

. Ensured all client files, reports were current.

Blue Cross Blue Shield of Georgia January 1996-

March 2004

Atlanta, GA

Claims Processor/ Customer Care/ Quality Coordinator

. Lead a team of Customer Care associates in a call center environment.

. Improved customer service delivery by creating a flow chart that enhanced

communication between social service agencies, health care providers, and

plan members. Significantly decreased the number of "High Level"

inquiries by assuming ownership of the inquiries and resolving customer

complaints in a timely manner.

. Decreased Customer Service error rate by developing job aides, coaching

team members, and leveraging tools that lead to an increase in service

delivery and a decreased in repeat inquiries.

. Active Marketing - Conducted on-site presentations; offering Medicare

alternatives to retirees as an option to traditional Medicare. Results -

Retained as well as significantly increased plan enrollment.

Education

Cumberland University 2006

BS Organizational Management

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