Customer Service Sales

David Pugh

***** *********

Wayne, MI *****

Cell Phone:734-***-****

E-mail: ****.******@*****.***

Objective To obtain a position with a growing company that will allow for career advancement and

diverse opportunities in the fields of insurance and business development.

Education Central Michigan University, 8/2006 – 5/2010

Bachelor of Science in Business Administration

Logistics Management and Marketing Majors

GPA: 3.25 (While working 10-15 hours per week)

Awards • Dean’s List – Central Michigan University – Fall, 2008 & Spring 2010

• Academic Honors Scholarship – Central Michigan University

• Performance Under Pressure Award, 2007 – Student Painters

• Lettered for Varsity Basketball, 2004-2005, 2005-2006 – Henry Ford Academy

Experience Emergency Service Program Associate, June 2013 - Present

State Farm – Livonia, MI

• Oversee and manage the customer service, sales, and normal daily operations of agency.

• Work with customers to ensure that they carry proper coverage, uncover gaps in

coverage, and sell appropriate products to meet the customers need.

Team Leader, November 2010 – June 2013

Dallas Smock State Farm Agency(11/10-7/12) – Holland, MI

Nancy Spencer State Farm Agency(8/12-6/13) – Northville, MI

• Trained new team members in State Farm business programs.

• Conducted insurance and financial reviews with new and existing customers.

• Start, follow-up, and facilitate auto and fire claims.

• Wrote an average of 31 raw new auto policies and 13 raw new fire policies per month,

and helped grow business by more than 500 auto policies and 200 households in the first

year.

David Pugh

Facilities Management Student Worker, January 2008 – May 2010

Central Michigan University Athletics Department - Mt. Pleasant, MI

• Perform tasks such as set up, tear down, and security for athletic events. Other duties

include security and admittance into athletic facilities.

Publishing Specialist Associate, May 2009 – August 2009

Entertainment Publications - Troy, MI

• 14 week internship in which responsibilities included marketing research, data entry,

uploading information to retailers, generating and correcting indexes, and proofreading 21

coupon books at several stages throughout publishing process.

Regional Manager, Spring 2007 – Fall 2008

Student Painters - Canton, MI

• Responsible for all facets of running a painting business, including sales, promotion,

marketing, production, recruiting, hiring, managing, and customer service.

• Oversaw $150,000+ of revenue over two summers.

Leadership • Pi Sigma Epsilon, SGA Representative, Founding Member, October 2008 – May 2010

• Student Government Association, House Representative, January 2010 – May 2010

• Kappa Sigma, Grand Scribe, Founding Father, Mt. Pleasant Chapter, Winter 2008–

Winter 2010

• Supply Chain Management Association, Active Member, Fall 2008 – Present

Volunteer • ABC’s in the D, Detroit, MI September 2012 – Present

Experience • Ryvanz-Mia Orphanage, Kpando, Ghana Mission Trip, 5/16/2010 – 8/18/2010

• America Reads, Mt. Pleasant, MI September 2009 – April 2010

• Lunch Buddies, Mt. Pleasant, MI January 2008 – April 2010

• New Orleans, Louisiana Mission Trip, December 2008

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