Customer Service Human Resources
Resume:
Vrunda Patel
Carteret, NJ 07008 *****.********@*****.***
USA
Objective
• Seeking a full time opportunity in the field of Human Resources Development to utilize my
education, skills, knowledge, capabilities and experiences.
Profile Summary
Highly organized and ability to balance multiple tasks simultaneously, ability to work independently as
well as part of a team on my own initiatives and in general "making things happen."
• Excellent communication skills, maintain positive relations with staff and customers in high-volume,
fast-paced environment.
• Extremely productive in a high volume, high stress, environment.
Education
MSc. Human Resources Development August 2013
Rochester Institute of Technology, New York – USA
Related Subjects: Human Resource Management practices, Introduction Grad Res: Options, Human Capital
Strategies, Business Acumen, Theories of Career Development, Strategic Employee Development, Theories
of Organizational Development, Facilitation Skills, Special Topics-Employee Engagement, Behavioural
Skills for Managers and Prof.
MSc International Business September 2011
London South Bank University, London - UK
Related Subjects: International Trade, Management in International Firms, International Strategy,
International Finance, Analytical Techniques for International Business, International Marketing, Managing
Across Cultures, Research Methods and Methodology.
Postgraduate Diploma in Management Studies (DMS)/MBA August
2009
London - UK
Related Subjects: Advanced Professional Development, Managing Change in Organizations, Management
Research - Project & Presentation, Human Resources Planning and Development, Leadership of your
Organization, Management Research Methods and Strategic Planning and Implementation.
Bachelors in Business Administration May
2008
Dharamsinh Desai University, Gujarat - India
Related Subjects: Manufacturing and Material Management, Business Environment, Organization
Behaviour, Industrial and Commercial Laws, Taxation, Advanced Marketing Management, Advanced
Financial Management.
Related Experience
Natraj Insulations - Vadodara, Gujarat - India August 2011 - July 2012
Human Resource Executive
Researched and evaluated management practices, training and development programs, leadership
principles and employee relations in international human resources department.
Assisted managers with hiring procedures, screening of candidates, coordinating interviews.
Collabera Inc. - Vadodara, Gujarat - India March 2011 – June 2011
Technical Recruiter
Sorted Resumes based on technical and management requirements of Requisitions to be filled.
Analysing & evaluating the job profile and made recommends to Human Resources.
Co-ordinated with candidates to schedule and arrange interviews with the hiring team.
Successfully optimised the hiring process by constructive feedback from each hiring cycle.
Projects
An Empirical study on adjustment issues faced by Indian expatriates to United States of America
Initial research explains
Conducted survey amongst expatriates and gathered feedback.
Analysed data gathered from the survey based on t-test and results of chi-square test.
Helps firms to analyse the situation expatriates face during their assignment and an indirect impact on
their performance.
Recommendations are made for the firms to deal with such issues.
Study Project: Justify – HRM is probably the most culturally sensitive of all managerial functional
area.
Case Study – Success of Resources, Capabilities and Competencies of Sony in CE Market
Resources and capabilities are evaluated by VRIO frame work model.
Applied SWOT Analysis to generate recommendations.
Additional Experience
Sports Direct.com – London, UK January 2009 – February 2011
Casual Assistant / Head Cashier
Ensured that each customer receives outstanding service by providing a friendly environment, which
included greeting and acknowledging every customer, maintaining solid product knowledge and all
other aspects of customer service.
Reacted and followed through on Customer requests; provided products information and current tips to
increase sales and customer satisfaction.
Maintained and restocked inventory and responsible for customer service, promoting sales,
merchandising, setting up displays.
Maintained an awareness of all promotions and advertisements.
Assisted in floor moves, merchandising, and display maintenance.
Balanced cash and managed the drawer.
Reconciled cash register at opening and closing.
Computer Skills
• Proficient in: MS Excel (Advanced level-Macros), MS Word, MS Outlook, MS Access, MS Power
Point, File Maker.
Contact this candidate