Customer Service Sales

K im Wright

*** ****** *****

Baldwin NY *****

646-***-****

***********@*****.***

OBJECT IVE

To work in an institution or organization where my skills, experience and t raining will be

u tilized to fur ther the good of that organization. Enthusiastic, energetic, hard working with

t he ability to multi-task while remaining organized and productive.

EXPER IENCE

J Knipper 2009– Present

Sample Analyst

• Support sample reconciliation process for designated accounts according to internal

S tandard Operating procedures (SOP) and client business rules (Daily, Monthly,

Quar terly, Independent/annual inventories, termination/closeout inventories)

• Responsible for adhering to client business rule requirements for designated

accounts (timelines, returning phone calls/call log usage, escalation process, status

reports, discrepancy reports, additional reports as may be required by designated

accounts.

• In teract with Field Managers, Sales representatives and vendors on issues

pertaining to Sample Management.

• Perform other Sample Management Department duties and responsibilit ies as

assigned by Manager/Supervisor and/or Director of Regulatory.

• Follow procedures and processes to ensure accuracy of data provided to customers.

• Maintain effective customer service levels.

• Meet timelines for completion of internal reports on daily, weekly and monthly basis.

• Responsible for all phases of “New Hi re and Termination” process ensuring accuracy

and completeness.

• Maintain all roster changes and updates for designated accounts

• Follow processes and procedures to ensure accuracy of documents received from

sales representatives of designated accounts.

I nVentiv Health 2008 –

2009

Sample Coordinator

• Receipt of inbound calls from sales representatives and field managers with a high

degree of professionalism and customer service for the purpose of providing

authorization numbers and to respond to questions.

• Make outbound call to sales representatives and field managers with a high degree

of professionalism and customer service for the purpose of correcting or obtaining

m issing information on sample t ransaction forms and Sample Request Forms (SRFs)

to allow processing of the forms.

• Communicate in a professional, friendly and an organized manner.

• Logging caller requests into the Track-I t System software so as to allow follow-up by

t he appropriate SM Analyst.

• Support all documented policies and procedures regarding client Sample

M anagement and PDMA programs.

• Assist Sample Management Analysts as needed in performing additional ad-hoc

requests.

• Maintain hard files pertaining to Sample Management.

• Update sample management systems for the purpose of roster management, product

descriptions and lot numbers.

• Demonstrate a willingness to continuously improve sample management programs.

• Strive to exceed customer/client needs.

• Run t rending reports on a monthly basis per established wri t ten procedures.

• Attend and actively participate in departmental meetings.

• Remain organized, work within deadlines and, plan and prioritize tasks in order to

meet deadlines.

• Alert manager immediately to any system and equipment errors and failures and/or

any t rends that could be caused by system and equipment errors and failures.

• Work directly with other departments to ensure consistency across PRS/Franklin

Sample Management.

Education

State University of New York at Delhi 2004-

2008

B.A, Business Management

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