Manager Customer Service

Christopher M. Smerillo

**** ******* ****, **** *******, MN 55346

952-***-****

*********@***.***

Skills

Excellent Communication: Able to actively listen, relate to customers,

develop a quick rapport with diverse audiences and set them at ease; strong

public speaker/presenter.

Developing People: Extensive background in teaching and training with a

strong desire to help others and build effective teams.

Problem Solving: Able to identify concerns from customers and the team,

identify root causes and implement solutions.

Experience

Store Manager, Assistant Manager Golden Valley, MN

Starbucks 2010 Present

Contribute to the company’s success by managing a local store to achieve store goals

employing skills of problem solving, leadership, planning and execution, recruiting,

interviewing, employee development and team building

Office and Facility Manager Minnetonka, MN

Redeemer Bible Church 2007 2010

Provided support for the organization through effective management of the office staff and

oversight of the facility and property; utilized Microsoft® Office programs to manage all

communication to the members of the organization; coordinated organization of job fairs

and work days

Teaching Pastor Seaside Heights, NJ

Grace Evangelical Church 2005 2006

Provided leadership for the organization through teaching, training and coaching;

coordinated with local organizations for the effective operation of a local food shelf

Graduate Assistant Neptune, NJ

Community Baptist Church 2000 2005

Met weekly with an advisor and shared leadership of the organization; developed and

taught lecture series and classes

Customer Service Representative Upper Saddle River, NJ

Prentice Hall Publishing 1996 1998

Handled customer complaints and provided product support to customers and sales reps;

assisted in planning continuing education seminars for educators

Student Building Manager New Brunswick, NJ

Rutgers College, Department of Recreational Services 1992 1995

Supervised the student staff and the day to day operations of the facility; coordinated and

supervised the use of the facility by outside groups and clubs; worked to ensure the

satisfaction of groups and individuals utilizing the facility

Education

University of Minnesota Minneapolis, MN

Continuing Education Credits in Adult Education and Human Resource Development

Fall 2010

Biblical Seminary Hatfield, PA

Master of Divinity

Relevant coursework: effective communication (coaching, active listening, public speaking),

critical thinking skills applying historical and theological studies to current issues

Rutgers, The State University of New Jersey New Brunswick, NJ

B.A. in History

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