Registered Nurse Customer Service

Mary Leonard

Registered Nurse

*************@*****.***

Summary

Compassionate, enthusiastic, goal-oriented Registered Nurse who possesses a good sense of humor and is

reliable, adaptable, and eager to utilize and expand knowledge. A team player that makes

independent decisions by integrating critical thinking skills and sound judgment. Effectively

uses therapeutic communication to build relationships with patients, family members, and

health care professionals to promote an outstanding quality of care.

Experience

Server at Golden Corral

May 2012 - Present (1 year 4 months)

Efficient time management skills. Fast-paced, chaotic work environment that requires adequate prioritization

and focus. High degree of customer satisfaction in regards to performance and service. Works with other team

members to maintain outstanding customer service as well as to improve the work environment as a whole.

Team Trainer at Long John Silver's, LLC

November 2006 - January 2012 (5 years 3 months)

Responsible for training new employees, Money handling, financial responsibility, monitored labor and

productivity. Created work schedule, preparation work/closing tasks. Satisfied customer service needs.

Software downloads, promoted new product.

Projects

Charity/Fundraising

Members:Mary Leonard

Previously involved in several small fundraising events. Participation included obtaining various product or

gift cards/certificates from small and major companies and businesses for use of auction/raffle to raise money

for the cause. In addition, also promoted other events and causes via facebook, flyers, posters, etc. Causes

included a Wounded-Warrior Benefit for Todd Nicely, Raising Awareness for Lou Gehrig's Disease, and a

small event for Augie Pena, who was paralyzed by a drunk driver.

Test Scores

HESI

June 2013 Score:978

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Missouri State Board of Nursing

July 2013 Score:75/75 pass

Honors and Awards

Typing Proficiency

Fox Sr. High School

June 2006

Awarded as the most efficient and fastest typist in my high school. I can type 96 words/minute with no

errors.

Certifications

Registered Nurse

State of Missouri License 201-***-**** July 2013 to April 2015

CPR/BLS

American Heart Association June 2013 to June 2015

Volunteer Experience

Volunteer at St. Louis Children's Hospital

April 2007 - Present (6 years 5 months)

Volunteered at Children's Hospital during spring semester of senior year. Unlike the many other volunteers

whose high school's required them to acquire "hours" to graduate, my sole reason for volunteering was to

fulfill my desire to help and care for others in need. I chose a pediatric hospital because in my eyes, there is

nobody more innocent and helpless than a sick child. It was truly my greatest pleasure and blessing to form

relationships with patients and their families to better their experience and brighten up their days.

Languages

English (Native or bilingual proficiency)

French (Limited working proficiency)

Skills & Expertise

OVER 1,000 CLINICAL HOURS ACQUIRED

Time Management and Prioritization

Educated in Proper Nursing Delegation

Strong Problem Solving and Critical Thinking Skills

Self-motivated Team Player

Thrives on Challenges

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Calm Demeanor and Emotional Stability

Capable Leadership Skills

Collaborates and Communicates with Team

Members Effectively

Efficiently Utilizes Nursing Process

Enthusiastic and Energetic

Continued Interest in Learning and Expanding

Knowledge

Easily Follows Instructions

Demonstrates Therapeutic Communication

Appropriately

Sense of Humor

Truly Compassionate and Empathetic Caregiver

In-depth Critical Care/ICU Clinical Rotation

Central Line Care and Maintenance

Bounteous Wound Care Experience

Intravenous Line Insertion and Maintenance

Swan Ganz Catheter Care

Medication Administration

Experienced with PEG, Jejunostomy, Gastric, and

Naso-Gastric Tubes

ECG Monitoring and Interpretation

Basic Mechanical Ventilation Management

Tracheostomy Care and Suctioning

Skilled in Conducting Physical Examinations

Possesses Cultural Sensitivity

Performed Newborn Care and Assessments

FHR Interpretation

Performed Intrapartum and Postpartum Care and

Assessments

Experienced in Caring for Pediatric Patients

Psychological and Mental Health Care Proficiency

Education

Lutheran School of Nursing

Diploma, Registered Nursing/Registered Nurse, 2011 - 2013

Interests

Aside from interests relative to job title, personal interests include the following: Fishing, Crafting and

Creating, Hiking, Baking, Reading, and Researching.

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Mary Leonard

Registered Nurse

*************@*****.***

Contact Mary on LinkedIn

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