Customer Service Security
Resume:
Leonardo Perez
Brooklyn, NY 11211
****************@*****.***
OBJECTIVE:
. To obtain a position in your company that gives me an opportunity to
contribute my skills, knowledge, and experience.
SUMMARY OF SKILLS:
. Fluent in English and Spanish.
. Supervise and train security personnel.
. Excellent communication, interpersonal, and leadership skills.
. Ability to multi-task, prioritize, and work in a fast paced
environment.
. Experienced with CCTV cameras, and preparing reports on any security
issues.
. 10+ years experience with customer service, concierge, and front desk
related duties.
. NYS CDL Class B, Security License, Fire Safety Director (F-58/Z-50),
and CPR certificate.
. Wide security experience in access systems, patrolling, incident
reports, and customer service.
EDUCATION:
. Security Management
. TCI College of Technology, New York, NY
. Expected Graduation Date: September 2015
EXPERIENCE:
S.O.S Security Inc. (LVMH Tower) New York, NY 2012-Present
Deputy Fire Safety Director/Security Officer
. Monitor CCTV camera, and prepare incident reports.
. Responsible for implementing the Building's Fire Safety Plan.
. Patrol premises to ensure the safety of employees and building
properties.
. Report irregularities like security doors unlocked, leaking water
pipes, burned lights bulbs, etc.
. Provide customer service at the lobby desk, on a daily basis, for
customers entering the premises.
S.O.S Security Inc. (Pwc) New York, NY 2004-Present
Lead Officer/Acting Supervisor
. Monitor CCTV camera, and prepare incident reports.
. Provide information, guidance, and assistance to employees, clients,
and visitors.
. Train and supervise new officers hired by company within current
working site.
. Provide access via Touchcom and One Facility database to hundreds of
visitors on a daily basis.
. Supervised and inspected various client sites for S.O.S Security and
ensure company procedures are properly being handled by staff.
S.O.S Security Inc. (Millenium Hilton Hotel) New York, NY 2012-2012
Deputy Fire Safety Director/Security Officer
. Implemented the Building's Fire Safety Plan.
. Monitored CCTV cameras, and prepared incident reports.
. Reported irregularities like security doors unlocked, leaking water
pipes, etc.
. Provided customer service on a daily basis at the main lobby for
guests entering the premises.
. Assisted with lost and found items, safety box trouble shoots, guest
lockouts, noise complaints, property search, and key access control.
Contact this candidate