Customer Service Administrative Assistant

Kimberly D. Dulaney 512-***-**** *********@*****.***

SUMMARY

PERSONABLE, reliable, BUSINESS PROFESSIONAL; with can-do attitude, and COMMITMENT to providing EXCEPTIONAL service seeks administrative/clerical/customer service position.

SKILLS & QUALIFICATIONS & EMPLOYMENT HISTORY

CUSTOMER SERVICE

*Accommodated clients/customers in a wide variety of service; including being a receptionist on a multi-line system, greeting clients, mail sorting, filing. Have also been a part of the food/beverage industry for several years, including finer/casual/bartending.

ADMINISTRATIVE/CLERICAL

MARKETING ASSISTANT

*Served as box office management/administration/marketing assistant for a 300 capacity entertainment venue. Duties included, but are not limited to: daily reports, patron satisfaction, preparation of correspondence, responsible for allocations of artists on the basis of biography, performance, guarantee the appropriate usage of photos, logos, and brand guidelines, deal with many kinds of producers and distributors within designated due dates. High level of customer service, was maintained.

*Served as an administrative assistant to an REO (bank foreclosed property) realtor, ranked 3rd in the nation for sales. Duties included, but were not limited to: accounts payable/accounts receivable, monthly reports, preparing utilities, closings. Research attuned to bank foreclosures, due compliance, bank required inspections, and preparation of correspondence, such as human resource development. Work environment extremely busy.

MORTGAGE/REAL ESTATE CLOSING

*Served as a settlement agent/closing coordinator. Duties include, but are not limited to: review of title commitment for clearance, prepare HUD settlement statements, confirm closing dates, location, documentation, and funds due at closing with borrowers, secure lender approval of loan closing documents,responsible for closing documents in accordance with state requirements and client instructions, review Work In Progress report to ensure completion, address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner,

maintain open communication with clients, team members and team leader, and also all other duties assigned by management. EXTREME work environment.

Past mortgage industry experience: ordering payoffs, prepare warranty deeds, bills of sale, property tax statements. Used variety of lenders, responsible for the disbursement of funds, dedicated to many types of clientele, worked closely to build relationships with various realtors and loan officers.

EMPLOYMENT HISTORY

Epic Real Estate Solutions, Austin, TX, Closing Coordinator (3/2013-8/2013 this was a temporary assignment)

One World Theatre, Austin, TX, Box Office Management/Administration/Marketing/Beverage (3/2012-3/2013)

D’Amico & Sons, Minneapolis, MN, Food/Beverage (Summer 2010)

ReMax Results/Detloff Asset & Management Group, Eden Prairie, MN, Administrative Assistant (8/2007-8/2009)

Petters Group Worldwide Minnetonka, MN, Receptionist/HR Assistant (10/2004-8/2007 this was temporary)

First Union Title, Eden Prairie, MN, Real Estate Closer (1/2004-10/2004)

Universal Title Company, Edina, MN, Mortgage Closer (1/2001-12/2003)

North Star Title Company, Edina, MN, Mortgage Closer (2/1998-12/2003)

LEADERSHIP SKILLS

*Ability to INSPIRE confidence in clients, works well with minimum supervision, CREATIVE problem solver, EXCELLENT cross cultural COMMUNICATION skills, motivated to go ABOVE AND BEYOND requirements of position, adept to prioritizing and balancing multiple tasks and priorities, engages others in UPBEAT work culture.

COMPUTER SKILLS

*Fluent knowledge of Microsoft products: Word, Outlook, Excel, Ramquest. Have working knowledge of Quick Books, Power Point, Access, and industry-specific programs, such as SoftPro, Orderworx and PeopleSoft software.

EDUCATION

Minnesota State University-Mankato, Mankato, MN

*AWARDED Bachelor of Science Degree, graduating with HONORS. Education major, French minor.

Current NOTARY PUBLIC in the state of TEXAS.

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