Customer Service Real Estate

CORE COMPETENCIES

Client Relationship/Support RFP Responses/Presentations/Pitch Kit

IT Support/Technical Writing & Training Software

Account Management/Targeting & Integration/Implementation/Testing

Segmentation Analytic Tools/Requirements Gathering

Spend Mgmt/ Forecasting/Purchase Planning Workflow Analysis/Documentation

Financial Control/Supply Chain

Logistics/Strategy & Shipping Mgmt

RESULTS

. Fostered a 300% increase in new client acquisition, assuming

responsibility of all current client support and account management.

. Launched proposed solutions to client teams and procurement management

. Selected to Lead a project that Improved Client Satisfaction by

Reducing in-process costs up to 75%, implementing a purchase planning

philosophy maximizing truck space and minimizing carrying costs

. Saved $50K in software development man hours, redirecting objectives

and issue prioritization

. Secured new business relationships while expanding and supporting

current client commitments

. Commanded team of a $500 million furniture inventory, continually

improving those metrics

. Spearheaded 15% energy savings for property managers through

technology expedition and client consultation resulting in consumption

decreases.

. Improved order reconciliation times and Return On Inventory by

reducing warehouse inventory 25-50% using ROS data and product

information reports to plan a more effective inventory flow

. Reduced software bug/defect count 66% through consolidation of

development projects

PROFESSIONAL EXPERIENCE

LONG ISLAND RAIL ROAD, Jamaica, NY 2012

to 2013

Assistant Conductor (Training)

. Customer Service, fare collection & service, cash handling

responsibilities, safety preparation

GE ASSET MANAGEMENT, Stamford, CT 2010 to

2011

Consultant - Institutional Marketing & Client Support

. RFP and questionnaire response, performance audit proofing,

portfolio reviews

. Client support, reporting on investment philosophy, personnel, firm

and investment strategy history, audit, performance, legal &

portfolio characteristics

H&R BLOCK, N. Bellmore, NY (Seasonal) 2009 to 2012

(Seasonal)

Certified Tax Professional

. Tax Preparation, Income Tax Consulting, Client Service and Interaction

CAPITAL ONE BANK, Melville, NY

2007 to 2008

Commercial Real Estate Analyst

. Interfaced with vendor and internal associates to address a myriad of

issues and concerns, answered questions, resolved complaints and

expedited vendor account issues as necessary.

. Initiated a records management transformation to ProLease

administration software from Excel spreadsheet system. Facilitated

all communications with software vendor.

. Planned small development projects, documenting enhancement requests

and error logs, expediting in those cases, reporting progress and

delivering on deadlines and goals.

JOHNSON CONTROLS, INC., Stamford, CT

2005 to 2007

Real Estate Systems Analyst

. Successful product implementer, on-boarding clients, orchestrating

activities to infuse client process with Sequentra product services,

improving efficiency and team communication

. RFP preparation, constructed presentation packages, supported sales

team and lead product training seminars

. Monitored and facilitated the research and purchasing of a help desk

and software support application, maintained relationships with the

many areas of client real estate personnel..

. Lead Meetings with Business/IT groups regarding requirements for new

or enhanced web applications, record action items. Contemplate high-

level solutions.

Help Desk Analyst/Sequentra

. Partnered with project managers, transaction managers, lease

administrators structuring solutions through software issue escalation

and resolution.

. Reviewed daily break/fix/enhancement requests and assigned to

appropriate developers. Tracked and tested to completion and

delivery.

ELEMCO BUILDING CONTROLS, Hauppauge, NY

2002 to 2005

Technical Assistant & Account Manager

. Produced electric savings an average of 15% per client through

management of sub-metering accounts, tenant customer support,

database admin, customer and vendor management

. Improved customer problem resolution resulting in a 300% increase

in billing revenues.

. Managed a team of field technicians as part of project management,

maintaining schedules and meeting project deadlines

. Decreased system downtime, Increased energy subsidies through data

analysis, savings invoice preparation, monitored M&V sites.

. Software QA, tested installations and proprietary hardware

communication, on-site PLC hardware configurations.

LEVITZ HOME FURNISHINGS INC., Woodbury, NY

2001 to 2002

Assistant Buyer

. Analyzed, negotiated, purchased and monitored a $500 million

upholstery inventory, working within budget restrictions,

satisfying inventory needs for sales teams and targeted marketing.

. Partnered with planners and vendors, developed relationships with

store managers and processed special order requests to optimize

product distribution

EDUCATION & PROFESSIONAL DEVELOPMENT

LA SALLE UNIVERSITY, Philadelphia, PA

BA Communication Minor: History

Internship- Communication Research/Public Relations

CHUBB INSTITUTE Web Development & Business Programming

LISORE, The Real Estate School

TOASTMASTERS INTERNATIONAL

Member- Freeport/Hempstead Chapter 1105

INTERESTS: I enjoy playing Golf, Music, Reading, Exercise and working on

teams. I really enjoy working in groups to create solutions.

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