Sales Customer Service

Phillip L. Parker

*** ****** ****** ( Escondido, CA 92025 ( 970-***-**** (

********@*****.***

Available for Relocation

Sales Director

Specializing in Payments Industry Sales & Operations Management

. Dedicated and fair team leader known for taking initiative to address

issues and develop solutions that improve effectiveness throughout the

organization

. Communicate a clear, strategic sales vision, effectively training and

coaching both veteran and junior team members.

. Cultivate excellent relationships with new prospects and existing

customers.

. Able to integrate seamlessly into an established channel or into a start-

up organization.

Skills

New Business Development Customer Relationship Management

Strategic Planning Staff Training & Development

Operations Management Contract Negotiations

Proficient Knowledge of Budgeting & Forecasting

Interchange

Professional Experience

Total Merchant Services, Basalt, CO

Director of Sales, 2010 - 2013

Assumed Director of Sales role following acquisition of Money Tree Merchant

Services by TMS. Served as a key member of executive team developing sales

and operational strategies designed to initiate growth and competitive

advantage. Designed, Implemented and delivered training for new pricing

sales models. Directed a staff of 10 Sales Support members, 4 Business

Development Specialists and 2 training staff members. Established

forecasts, goals and reporting for new partner signings, monthly account

acquisition and support service levels. Outcomes:

. Generated 24% growth in year over year new merchant account submissions.

. Increased new partner signings by 10% and new partner activations by 25%

year over year.

. Improved Sales Support call handling by 12% year over year.

. Created Advisory Board consisting of existing sales partners. Met on

sight annually and via conference call quarterly to solicit feedback and

introduce new ideas.

. Improved department policies and practices for each team. Defined the

sales cycle, created accurate job descriptions and developed standards

for customer relationship management.

. Established departmental and individual service levels for performance

measurement. Reviewed regularly with staff and communicated throughout

the organization.

Phillip L. Parker

R sum ( Page 2

Professional Experience

Money Tree Merchant Services, Reno, NV

ISO Sales Director, 2003 to 2010

Took on role of ISO Sales Director in 2003, reporting directly to the

owner, to energize recruiting and support efforts. Trained, supervised and

directed recruiting, relationship management and support staff.

. Directed marketing and communication strategies to successfully attract

and retain sales partners.

. Met monthly, quarterly and annual goals as set by Money Tree

Owner/President.

. Used training as a growth lever by holding regular sales training events

on pricing/interchange. Designed, wrote and broadcast quarterly

newsletter.

. Increased production by creating a training process for all newly boarded

sales partners.

. Successfully implemented new CRM solution for managing sales cycle.

Director of Operations, 1998 to 2003

As Operations Director of a start-up ISO, responsible for Customer Service,

Data Entry and Technology departments, whose staff totaled 20+ after ramp-

up. Reported directly to the owner.

. Designed and maintained custom CRM responsible for commissions, data

entry and download automation, and Risk Management.

. Successfully negotiated change of Money Tree's acquiring relationship.

Guided all phases of change management internally and externally.

. Implemented cross-training program that successfully increased

understanding of the merchant sales cycle, resulting in a 15% reduction

in errors.

. Guided all sales program pricing strategies by reviewing all Association

re-pricing announcements, analyzing the existing merchant portfolio and

closely following industry trends.

Electronic Processing, Inc., San Diego, CA

Customer Service Manager, 1994 to 1998

Electronic Access, Austin, TX

ISO Director, 1993 to 1998 (Sold to Electronic Processing)

Education

Stephen F. Austin State University, Nacogdoches, TX

Bachelor of Science, Major in Communications; Minor in Business

Administration

125 Sierra Street ( Escondido, CA 92025 ( 970-***-**** (

********@*****.***

Contact this candidate