Customer Service Manager

ATIF BAIG

Brooklyn, NY ***** 347-***-**** **********@*****.***

PROFESSIONAL EXPERIENCE

Operations Manager March 2005- April 2012

Allied Barton Security Services ~ New York, NY

• Supervised day to day security operations, mailroom operations (receiving, inspecting- by using an

Itemizer, distributing and outgoing mail) and coordinated necessary support services of 4 NYC client

sites (1230 6th Ave, 1290 6th Ave, 225 Liberty Street-WFC & 250 west 57th Street)

• Responsible for the hiring and managing a team of 8 Security Officers, Site and Shift Supervisors.

• Responsible for establishing scheduling, payroll, training, coaching, and administrative support.

• Ensured effective use of access controls by utilizing finger printing for background investigations,

authorizing Bio metric badge reader access, and issuing badges.

• Created and updated fire/safety reports and emergency plans. Initiated incident investigations.

• Taught and trained CPR/AED/First Aid classes for up to 200 individuals and Facilitated emergency

response training for individuals to effectively manage client site.

• Responsible for meeting and exceeding financial, operational goals, and ensured that all required

reporting and contract compliance requirements were met.

• Effectively handled escalated security or emergency situations such as Medical and Bomb alerts etc

Office Manager/Field Supervisor August 2003- March 2005

International Security Institute ~ Elmhurst, NY

• Managed operations of 16 separate sites

• Performed Billing and bookkeeping of all accounts

• Managed payroll & assigning schedules to 75 Security guards

• Supervised and trained security personnel & conducted job site surveys

EDUCATION

New York City College of Technology – Brooklyn NY

Bachelor’s of Technology in Computer Systems 2014

Fire safety Director (FSD) 2013

Kingsborough Community College ~ BROOKLYN, NY

Associates in Computer Information Systems (GPA: 3.5) 2005

Hospitality and Management Training Program 2012

Labor relations (Ethics, case study) 2013

COMPUTER SKILLS

Word, Excel, Access, Front Page, Power Point, C++, Visual Basic, HTML, CSS, JavaScript, Bootstrap, Networking

(MCSE), Internet, Command prompt, Winteam (Payroll), Geoffrey & CCURE (access control), Schlage

(surveillance Video).

CERTIFICATES

• CPR/AED/First Aid Certified- Red Cross Certified Instructor

• NYC Department of Health Food Protection Certificate

• ServSafe Alcohol certificate

• NRAEF Hospitality Management Certification

• ManageFirst and NRAEF Customer Service Certification

LANGUAGES

Fluent in Urdu, Familiar with Arabic, Conversational in Hindi, Punjabi, and Spanish.

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