Project Manager Management

Christopher W. Williams

**** ************ *****, *******, ** 27613 ~ 919-***-**** ~ ********@*****.***

SUMMARY

• Certified Project Management Professional (PMP)

• Business Process Management (BPM)

• Integration Experience

• Customer Relationship Management (CRM)

PROFESSIONAL EXPERIENCE

Elster – Raleigh, NC 2012 2013

Senior Project/Application Manager

• Provider of Smart Grid Meter Data Management, Electric, Water & Gas

• Project Lead for the technical integration/implementation of Elster Energy Axis– EnergyICT Meter

data management (MDM) AMI software suite(s) with integration between EnergyAxis, EIServer,

Cogsdale, and Munis.

• Design, Develop, Build, and Deploy acceptance/Test/Development, and Production systems

utilizing VMWare for Windows XP Pro, and Windows 2003 Server, Microsoft Virtual PC and

Parallels for MAC.

• Managed Technical workshops for requirements gathering for business units for technical and

functional design.

• Oversee planning phases in all aspects of the project implementation.

• Administration/Integration with various ERP systems (SAP/Cogsdale/Munis).

• Clients: West Field Electric Water & Gas

Itron – Raleigh, NC 2009 2012

Integration Consultant II

• Provider of Smart Grid Meter Data Management, Electric, Water & Gas.

• Project Manager & responsible for the technical lead of integration/implementation of Itron’s I.E.E.

Meter data management (MDM) AMI software suite, Smart Grid Technology.

• Technologies and standards leveraged: MDM, MV90, HHF, SmartSync, SunGard, Oracle, IEE,

MVLTxi and MVRS.

• Complex database query and trigger development. In MySQL Server and Oracle 11i.

• Assisted in implementing a test infrastructure utilizing VMWARE runningWindows XP Pro, and

Windows 2003 Server.

• Functional operation of Itron MDM & OpenWay Application Systems – Providing Anayltics &

System Administration/Integration with various ERP systems (SAP/SunGuard).

• Clients: Duke Energy, National Grid, City of Stillwater, and First Energy.

Taproot Systems – Cary, NC 2009 2009

Business Intelligence Consultant

• Provider of Embedded Mobile Analytics

• Architect for MySQL data warehouse for EMA/ETL (Embedded Mobile Analytics) to provide

visualization of the EMA data, using Business Objects Xi Crystal Reports over .Net.

Etrials – Morrisville, NC 2008 2009

Product/Project Development Manager

• Provider of eClinical solutions

• Architected the design and requirements for push button SAS (data import/export portal) using SAS

9.X.

• Serve as technical lead for RFP and RFI responses to customers while serving as liaison between

prospect and internal technical teams.

• Product/Project manager for Business Objects 5.x, 6.x and Xi BI platform, and Web Intelligence

reporting modeled after (SaaS) using Business Objects APIs to create and manage Universes for

new clinical EDC studies.

Centice Corporation Morrisville, NC 2007 2008

Senior Product/Project Manager

• Provider of pharmacy based spectroscopy solutions

• Guided a product team that was charged with the successful launch of, Centice PASS Rx, as well as

manage development of new product integration for the company.

• Specify market requirements for current and future products by conducting market research

supported by on going visits to customers and prospects.

Motricity Durham, NC 2007 2007

Senior Project Manager

• Provider of wireless Mobile Application and Business Intelligence Visualization

• Project Manager for ATT to manage/develop Business Intelligence utilizing Business Objects Web

Intelligence (Webi) Managing outside resources. Directed Accenture in shore development services.

• Key Achievements and Projects:

o Project manager for Business Objects BI platform, and Web Intelligence reporting.

o Developed strategic roadmaps to implement merchandising strategy. Worked with executive

management to acquire and maintain resource allocation for projects.

o Project manager for Content Management System for Merchandising and Analytics.

o Proof of concept utilizing CA Siteminder to provide single sign on for a merchandising

portal for external and internal users.

o Proof of concept around an ETL (Extract Transform Load) infrastructure utilizing Business

Objects Data Integrator to replace existing copy/switch process to merge data from other

data sources.

Hill Rom IT Solution Cary, NC 2004 2007

Senior Project Manager

• Provider of Healthcare Solutions

• Responsible for strategic product roadmaps for NurseCare, Navicare Patient Safety, and Onsite.

• Managed R&D projects working with executive management to acquire and maintain resource

allocation Off Shore In Shore development teams for projects, including commercialization, field

test, and operational support.

• Responsible for product launches, including pricing, field tests, sales and service channel

preparation and training, marketing communications, commercialization support, and customer

demonstrations.

• Key Achievements and Projects:

o Project manager for several Reporting implementations, including SAS, and Custom

Crystal Reporting.

o Developed strategic reporting roadmaps to implement strategy. Worked with executive

management to acquire and maintain resource allocation for projects, including

commercialization, field test, and operational support.

o Developed messaging and delivered customer demos and presentations to C Level

audiences.

o Coordinated BETA Software implementations.

o Provides a solution for an automated build process utilizing IBM Rational Tool Sets with a

synchronized build process.

o Project Manager for a Database Architecture Team for a next generation Nurse Call System,

Implementation of Medical Devices certified by UL running Windows NT4.0, and

Windows 2003 Server.

GOOD TECHNOLOGY, CA 2002 2004

Technical Sales Support Engineer

• Provider of wireless email and data integration solutions

• Developed and hosted technical sales presentations using multiple formats to engage and educate

both the C level and technical level customer representatives.

• Work with business development managers to improve strategic relationships with partners and

VARs.

• Key Achievement and Projects:

o Ensured all assigned programming tasks were completed on time and within budget.

o Directed the start up of new CRM Solutions team of business and design analysts, software

engineers, and quality assurance specialists to quickly respond to growth opportunities and

demonstrate our company's agility.

o Orchestrated Contract Solutions program utilizing three outside software development

companies to complete five high profile projects increasing the capacity across our

department. Managed the negotiations, budget, and project management for approximately

$1.9 million in outsourced contract development work.

Led, and managed the SAS/SAP CRM implementation from inception to delivery for

o

internal and external users such as our wireless carriers (Sprint, Cingular, Verizon, T

Mobile, Orange, VodaPhone)

Enhanced and implemented processes that promote quality systems/software development,

o

including co authoring the development stages for the corporate product systems/software

development model. In addition, implemented construction approval process within

systems/software development group that increased quality significantly by moving the

defect removal stage earlier in the development life cycle.

Established the foundation of source code control, standards, and an automated build

o

process.

Managed offshore projects in Hyderabad and Bangalore, India.

o

Functional management and coordination of up to two direct reporting managers with a

o

total staff of nine system engineers, and developers to ensure maximum efficiency across

projects. Responsible for providing constant feedback including yearly appraisals, technical

leadership and continued growth.

Project Manager of multiple systems/ software development initiatives in order to meet

o

critical business objectives.

Provided a team environment that motivates and promotes teamwork.

o

Primary contact for SAS/SAP working directly with account manager, support staff, and

o

development group, including site visits, in order to resolve systems/development

environment issues.

Developed strong relationships across multiple outside vendors including SAS, SAP,

o

NOUS, Microsoft, Nokia, Palm, Motorola, HTC, Cingular, Verizon, Sprint, T Mobile

(Domestically), T Mobile, Orange and Vodaphone (Internationally).

ATEB, RALEIGH, NC 2000 2002

Technical Project Manager

• Provider of pharmacy based IVR solutions

• Worked with business development team and sales leads to analyze and develop new business

strategies.

• Responsible for the implementation of an ERP system utilizing Saleslogix and MAS500 back office

suite(s) on Windows NT 4.0 and Windows 2000 servers.

• Training internal stakeholders sales, support and project management team(s) on Saleslogix CRM,

along with Finance on MAS500.

• Managed two Off Shore teams and the led the development teams and requirements gathering.

EDUCATION

Stanford University, Stanford, CA

Continuing Studies – Computer Science / Theory (in Progress)

East Carolina University, Greenville, NC

Masters of Science Information Systems

East Carolina University, Greenville NC

Bachelor of Science Construction Management

Pitt County Community College, Greenville NC

Associate of Applied Science Architectural Technology

CERTIFICATIONS

• Project Management Professional (PMP)

• Cisco Certified Network Associate (CCNA)

• Microsoft Certified Systems Engineer + Internet NT4.0, 2k, 2k3, 2k8

• Microsoft Certified Systems Administrator 2k, 2k3

• Sun Solaris Certified Systems Administrator 2.8

• CompTIA, A+, Network+, Security+

• Saleslogix Certified Developer (SLXD)

• Saleslogix Certified Administrator (SLXA)

• Saleslogix Certified Engineer (SLXE)

• SCRUM Master

• Agile Methodologies

• LeanSix Sigma

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