Customer Service Assistant
Resume:
Maleika D Twitty
Contact
Tel : 919-***-****
e-mail : *************@*****.***
Address
*** **** **** **. ****** Hill, NC
Profile
Professional Profile Dependable, organized, friendly, office worker with more than four years of hands-on
experience. Able to thrive in a fast paced environment, managing multiple tasks
simultaneously. Experience in medical office a versatile quick learner who loves
challenge and adapts well to new situations. Self-motivated; works well with little to no
supervision. Knowledge of Windows, Excel, and MS Word. My skills are typing, ten-key,
fax, copiers, laser printers and multiple phone lines.
Key Skills
Proficient or familiar with computer programs including:
Microsoft Office QuickBooks
Excel, Access,
PowerPoint
Education
2008 to 2009 Medical Assistant – Pursued Certification
Miller Motte, Cary, NC
2002 to 2003 Business Administration
Durham Technical Community College, Durham, NC
2000 to 2002 Business Administration -
Johnson C Smith University, Charlotte, NC
Work Experience
Full-Time
Seterus/IBM
Delinquent Management Specialist Feb. 2012- Aug 2012
Received inbound customer related calls from Mortgage borrowers
Serviced Fannie Mae loans
Took payments via Speedpay for mortgage
Updated and noted patient account
Review credit for refinancing
Made outbound calls in collection for Fannie Mae loans
De-escalated irate callers
Full-Time
ACS, Cary NC
Customer Service Representative/Technical March 2008 to Jan. 2012
Support Agent
Answered Inbound Calls in High Call Volume Fortune 500 Company
Updated Customer Accounts
Took Over the Phone Payments from Customers
De-escalate Irate Customers
Team Lead of Eight Agents
Activate New Accounts for Cell Phones
Typed Detailed Memos in Customer Accounts
Provided Issue Resolution for Cell Phone Customers
Reviewed Accounts for Possible Sale Opportunities
Innovative Programming Associates
Full-Time
Office Assistant July 2007 to January 2008
Typed Minutes for Meetings
Scheduled Appointments for Director of Program, and Human Resource Director
Maintained Confidential Files
Created Filing System for Minutes and Client Files
Created Documents as Needed in Office
Ordered Office Supplies for Office of 15 People
Typed Memos, Faxes, and used Copy Machine
Answered and filtered phone Calls and Mail
Assisted with billing for Medicaid
Created Calendars and Maintained Company Vehicle
Part-Time
Neighborhood Improvement, City of Durham,
Durham, NC
Staffing Assistant January 2007 to August 2007
Assists the Partners Against Crime (PAC) Offices
Attended PAC meetings and took minutes for each PAC meeting
Received and Distributed Incoming Mail
Schedule Meetings, Appointments, Conferences, Workshops, and other related activities and functions
Answered telephone Lines
Operated Standard Office Machines and Equipment
Maintained Office Supplies
Typed Routine Documents, Forms, and Letters
Performed Routine Data Entry
Activities and Interests
Radio Host an Internet Radio Show Two Times A Week Since December 2011
References
Earl Phillips Christopher Turner Tyeka Graham
NECD Executive Director Minister Manager
Housing & Community 919-***-**** Team Tech Solutions
Development 919-***-****
919-***-**** ext. 256
Emma Robinson DeMario Bratcher
North Carolina Central CEO, C1nes Radio
University 919-***-****
Contact this candidate