Customer Service Sales

Indi-Rae Madrid

512-***-**** ( **** W. William Cannon Apt#1234 Austin, TX 78745 (

*************@*****.***

Objective

Experience

Maximus ? Austin, Texas

February 2013 to Present

Program Technician II

As a Program Technician II I am responsible for:

. Reviewing eligibility of clients for ongoing services

. Determining eligibility for CHIP benefit program

. Use appropriate designated work instructions and other instructions to

execute routine and repetitive tasks

. Ensure the confidentiality and security of all information

. Accurately perform data entry in accordance with department policies and

procedures

. Perform other duties as may be assigned by management

Special Training/ Skills/ Notes

. Understanding of how to use the TIERS Portal

. Knowledge of Microsoft Office

. Ability to communicate orally and in writing

. Ability to listen to clients

. Ability to complete work within specified deadlines

. Manage time efficiently

Target Store ? Austin, Texas

January 2007 to Present

Guest Service Representative/ Trainer/ Specialist

As a Guest Service Team Member I am responsible for:

. Resolving guest concerns quickly and accurately

. Maintain a clean, great-looking store

. Process guests' sale and refund transactions

. Push for guest application for Target credit and debit card services

As a Trainer I am responsible for:

. Teach new team members their core roles and responsibilities

. Making sure my team members stay on task

As a Specialist I am responsible for:

. Making sure the sales goals are met within my area

Special Training/ Skills/ Notes

. Excels in customer service

. Success dealing with clients and patrons over the phone or face to face

. Team oriented and cooperative

. Sales goal experience

. Training experience

Education

Jack C Hays? Buda, Texas

High School Diploma (2005)

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