Customer Service Assistant

Sharvanekia Hamilton

Contact

Tel : 912-***-****

e-mail : **********@****.***

Address

**** ****** ****** ******** **. 31419

Profile

Objective I am a highly motivated and dedicated individual who can apply my skills in customer

service, management and care. I desire employment with an organization that promotes

Excellence.

Availability Immediately

Key Skills

Proficient or familiar with a vast array of programming languages, concepts and technologies, including:

Organizational and Avatar, Novell, E-Clinical, Accounting, inventory, HEPPA, OSHA

planning Communication Excel, Microsoft word, and audit

oral/written power point, outlook,

QuickBooks, spreadsheet

Performance counseling

Education

2009 to 2013 B.A. Health Administration w/ concentration in Management

University of Phoenix

Savannah, GA. 31405

Work Experience

Savannah Square, Savannah Ga.

Office Assistant 2002 to 2005

Processes forms to ensure accuracy and completeness.

Computes or verifies data, fees or payments, enters data and forwards or files paperwork.

Generate reports or outputs as needed.

May have some or all responsibility for department supplies and inventories.

Tracks status and orders, purchases, maintains or distributes as needed.

Coordinates and organizes meetings, and other department activities and functions.

Assist in handling personnel or payroll functions, actions, forms and records.

Assist in tracking of financial matters of the department budget, revenue, expenses or funding sources.

Provide administrative support or assistance to supervisor or other personnel in the office.

Followed all safety assistant living guidelines and standards OSHA/HEPP.

SITEL, Pooler Ga.

Inbound/Outbound Customer Service Rep 2005 to 2006

Ensures and provides quality service to both internal and external customers.

Process and verifies accuracy of orders from customers through internal systems.

Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.

Reconciles and maintaining account balances for assigned budget categories.

Adheres to all safety standards, policies and procedures regarding customer service, management, and

guidelines.

Pizza Hut, Garden City, Ga.

Manager 2006 to 2009

While working for a multi-million dollar franchise

Conduct interviews, hiring, and enforced disciplinary actions.

Scheduling of staff members for shift.

Deploy staff of 4 to 6 employees to particular stations.

Provides training to team members and monitor stock levels.

Assess staffing needs based on current business trends.

Develop plans for daily operations.

Record and/or track incoming payments receipts and makes proper distribution of records and funds.

Conduct bank deposits and petty cash.

Research and resolves discrepancies and makes proper accounting distribution.

Conducted inventories to ensure all opening and closing tasks are accomplished.

Adheres to all safety and organizational guidelines

Georgia Regional Hospital, Savannah, Ga.

Lead Health Service Tech. 2010 to 2013

In working for a certified Mental Health Hospital providing quality patient care

for a 224 bed facility duties performed in various areas are

Taking of specimen, vital signs, charting, and filing of patients physical or mental state.

Develop methods to increase accuracy, efficiency and responsiveness to 2-4 employees of the

admission department.

Coordinating and assisting in mental health care services and patient assessment.

Providing the highest quality of care in transfers, preparation, and assistance.

Taking of specimen, vital signs, charting, and filing of patients physical or mental state.

CPR, First Aid, and AED certified.

Program Assistant Cross Trained for Admissions Department at GRHS

Process admissions to a state psychiatric hospital, process discharge.

Prepare and record patient referrals from 35 counties.

Work closely with psychiatrists, nurses, clients, families and referral sources.

Ensure accurate chart, insurance and documentation on clients daily for security and safety.

Handle daily clerical functions including but not limited to: answering incoming calls.

Making copies of admissions forms/client packages, faxing, typing letters/memos.

Maintaining accurate account balances and filling patient information in charts.

Followed all safety assistant living guidelines and standards OSHA/HEPP

Abercorn Family Medical, Savannah, Ga.

Part Time MOA/MA 2012 to 2013

Greet patients arriving at office.

Perform general office duties such as Scheduling, answering telephones, taking dictation and

Completing and verifying of insurance forms.

Reconciles account balances for assigned budget categories for the purpose of maintaining accurate

patient and account balances.

Prepare and examine treatment rooms for patient examinations and medical information.

Assist physician by handing them instruments and materials for performing task such as

Injections or removing of sutures.

Authorize drug refills and provide prescription information to pharmacies.

Savannah Commons, Savannah, Ga.

Front Desk Administrative Assistant 2013 to Present

Providing assistance to administrative personnel with their functions and responsibilities.

Monitors a variety of activities on their behalf such as:

Recording and posting transactions in journals and the general ledger for accounts payable, accounts

receivable and payroll.

Prepare expense reports, check requests, purchase orders, and receipt logs.

Develops and maintains confidential or complex files.

Coordinates activities with internal and external customers.

May establish educational and/or training programs.

Assist in scheduling of staff for shift coverage.

Interviews callers, arranges appointments, and handles office details.

Performs other related duties as required.

Activities and Interests

Attend church Singing in the choir

Exercise Aerobics

Traveling Anywhere

Languages

English

Contact this candidate