Project Software

Ken Rollensen

*** *********** *****, *********, ** 60030 ( 224-***-**** (

***.*********@*****.***

IT Analyst

Senior Information Technology Professional with outstanding experience in

directing software implementations and exceptional ability to grasp new and

emerging technologies. Skilled in analyzing business needs and translating

them into system requirements. Strong work ethic and desire to exceed

expectations coupled with a proven ability to function in high-pressure

situations. Utilizes strong decision making skills to quickly assess

situations for project business requirements. Prioritizes and manages

multiple projects simultaneously while contributing as a member of a team.

Served as the senior contact person with the end users and the vendor team

members.

Areas of Expertise

Management of Software Implementations ( Requirements Gathering ( Writing

User/Technical Specifications

Developing Project Plans ( Resource Allocation ( Problem Solving (

Decision Making ( Technical Skills

Databases ( Programming ( User Training ( Process Improvement Strategy

( Communication

System Development Life Cycle

. Professional Experience

SEB Industries, Atlanta, GA

Consultant, 2010-2013

Worked with several clients supporting software applications. These duties

included gathering of requirements, creation of system requirements,

project planning, software implementation and user acceptance testing.

Key Accomplishments:

. Implemented software upgrades including Payroll, HRIS, Fixed Assets,

Accounts Payable, Accounts Receivable.

. Applied Payroll tax updates released from the software vendor.

. Created custom application software to add a function to meet the

clients requirements or to correct a reported defect.

United Stationers, Deerfield, IL

Implementation Analyst, 2008-2009

Supported multiple Information Technology initiatives in enterprise

software implementations. Gathered and analyzed data from diverse platforms

and business units to establish user and organizational needs, documenting

business objectives. Organized and executed project plans, overseeing

resources and monitoring timelines. Developed and updated documentation.

Key Accomplishments:

. Spearheaded implementation plan that saved time and money by allowing

seamless extraction, transfer and loading of open accounts receivable

data from a newly acquired business to the existing database.

. Implemented new releases of software, ensuring that the finished

product fulfilled scope, financial requirements and performing unit

acceptance testing.

. Conducted training for users and management on application enhancements

and database use; created all training documents.

Hewitt Associates, Lincolnshire, IL

Application Analyst, 2006-2008

Directed clients through HRIS/Payroll software installations, upgrades,

maintenance activities and provided client troubleshooting assistance.

Advised clients on application functionality, defined objectives and

functional requirements and developed functional design for custom

projects.

KEN ROLLENSEN, Page 2

(Hewitt Associates, Continued)

Key Accomplishments:

. Identified potential client process improvement opportunities and

suggested action plans.

. Consulted as technology subject matter expert to support and resolve

critical payroll processing errors via phone and email.

. Created a training process that reduced support call volume by 12% for

new software releases for phone support staff.

Walgreens Corporation, Deerfield, IL

Business System Analyst, 2000-2006

Maintained system interfaces with third party vendors, state and Federal

government agencies, and internal client departments. Coordinated

implementation of various software systems and oversaw data migrations.

Created test plans and test cases, coordinating their execution and

verifying results. Continuously evaluated systems and practices to identify

opportunities for improvement.

Key Accomplishments:

. Achieved reduction of payroll processing time by 15% with the creation

of new payroll schedules.

. Managed the implementation and testing of four application upgrades,

coordinating changes with large group of different departments to

ensure project was implemented correctly avoiding any unnecessary

downtime.

. Reduced operating costs by leading the transition of Puerto Rico based

employees from ADP service to the corporate payroll system.

. Developed web applications to allow the entry of employee flex

spending accounts and help new employee's select medical insurance

coverage.

. Managed the implementation project for new child garnishment deduction

system, performing research, testing and change management to increase

speed of processing and eliminating expenses surrounding check

handling, printing and mailing.

Previous Employers Include: Bank of America, Wells Fargo Bank, McKesson,

Holiday Inns, Sprint, Allegheny Hospital of Pittsburgh, Bell South and

Restaurant Group of Southern California.

Professional Development

Management Information Training Solutions, Gurnee, IL 2010

. Six Sigma Green Belt, Project Management, Business Analyst, Microsoft

Project, Oracle PL/SQL

Programming Courses, IBM, Chicago, IL, 2005

. WebSphere Studio Applications Developer, JAVA, J2EE

Technical Skills

Databases: DB2, Oracle, MS SQL Server, MS Access

Platforms/Systems: Client/Server, Windows, UNIX, MVS

Languages: SQL, JAVA, JavaScript, J2EE, XML, HTML, Crystal Reports,

COBOL, CICS

Software Packages: Microsoft Office Suite, Microsoft Visio, Microsoft

Project

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