Customer Service Sales

Location:

Posted:

August 19, 2013

Emily Hawkins

**-*******@***.***

EDUCATION

Bachelors of Arts May 2013

General Studies, Minor: Advertising

Western Illinois University Macomb, IL

EXPERIENCE

Sales Associate Western Electronics January 2013- July 2013

. Help customers pay cell phone bills

. Use knowledge of cell phones to direct customers to the most

appropriate phone based on their needs

. Make follow-up calls with customers on their satisfaction of service

. Make daily phone calls with U.S. Cellular to help meet customers'

needs and make sure they are completely satisfied.

Sales Associate/Customer Service Associate, Wal-Mart, Macomb, IL March 2011-

January 2013

. Associate of the Month, March 2012

. Processed transactions in a timely, accurate fashion

. Assisted customers with questions and complaints

. Provided friendly customer service

. Aided in training new associates, 3-5 a month

. Provided leadership to new associates in the area

Supervisor, Holy Ghost Latchkey, Jerseyville, IL August 2008-May 2010

. Provided a safe environment for up to 55 children before and after

school

. Aided in homework help and tutoring

. Supplied fun games and outdoor activities for the children

Manager of Admissions, Raging Rivers Waterpark, Grafton, IL May 2006-August

2010

. Managed 15 employees a day

. Provided exceptional customer service to 2,000 guests a day

. Oversaw ticket sales, locker rentals, and raft rentals

. Handled customer complaints and compliments

. Responsible for balancing 8 cash drawers throughout the day

. Handled coupons and advertising marquee